Work as IT Specialist - Installing and configuring computer hardware operating systems and applications; including windows -switches archives backup -IP phones configuration - Monitoring and maintaining computer systems - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Replacing parts as required. - Providing support, including procedural documentation and relevant reports.- Following diagrams and written instructions to repair a fault or set up a system. -Supporting the rollout of new applications. Setting up new users' accounts and profiles and dealing with password issues. Working continuously on a task until completion (or referral to third parties, if appropriate). - Testing and evaluating new technology. -Responsible of the company’s IT portal requests.-Responsible of the coordination between the IT dept. and other internal departments, and divisions within the company.- Adjusted quickly to different types of service issues and computer problems and implemented successful solutions- Maintained Primary technical ownership of service support tickets by working effectively with available technical resources- Read Technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support- identified and resolved hardware, software and network problems with good troubleshooting abilities and strong technical knowledge- Documented troubleshooting procedures and updated system records in detail

Act as team leader in loyalty and retention Dep *Daily Work Distribution, call and Retain customer *Team performance reporting (Weekly-Monthly- Quarterly