Bassem Rizkalla Email & Phone Number

Tampa, Florida, United States

-Review and analyze employment data, claims, and reports to identify trends and discrepancies.-Analyze and review transactions for suspicious activities using automated systems and manual investigations.-Conduct risk assessments of clients and transactions to identify potential money laundering risks and compliance issues.-Utilize data analysis tools to.

New York, United States

• Handles all aspects of the dispute process in compliance with Visa and MasterCard rules and regulations, Federal and state regulations. and internal procedures that affect chargeback dispute processing.
• Ensures compliance with Federal and state regulations in solving Billing errors.work cases related to Dispute Responses on VROL and MasterCard.
• Meets the standards of the job, such as quality standards and adherence to schedule.
• Willing to assist with special projects or other duties as assigned.
• Use of additional technology and different systems.
• Ensure that Disputes/Fraud claims are processed efficiently and effectively and do not result in financial loss.

Tampa, Florida, United States

• Prepare tax returns and provide tax advice to clients.
• Building personalized client relationships.
• Participate in all training sessions.
• Take the initiative to find new ways to grow the business.

Tampa/St. Petersburg, Florida Area

Responsible for processing cardholder/merchant dispute transactions within Visa/MasterCard and Federal rules and regulations.Review the cardholders information and take the correct action to recover the amount(chargeback/ representment ).Adhere to established department productivity standards.Handle and resolve customers escalation and correspondence with.

Tampa/St. Petersburg, Florida Area

• Answer incoming telephone calls from VISA/MC/Discover cardholders and financialinstitutions while provide desired claim information in an accurate and timely manner.
• Determine proper reason code for the dispute case.
• Handle and resolve customer escalation calls and correspondence with a sense of urgency.
• Assist with special projects or other duties as assigned.
• Use of additional technology and different systems.
• Maintain departmental production and quality standards.

Tampa/St. Petersburg, Florida Area

Fraud Monitoring and review account and transaction data for suspicious activity and possible fraud.Knowledge of principles,processes,procedures,and trends of fraud and Fraud prevention.Work fraud queues to identify potential fraudulent activity to minimize financial losses to clients.Receive In-bound calls and out-bound calls to verify Activity on.

Tampa, Florida

• Preparation of Tax Returns & provide tax advise and expertise to clients.
• Build personalized client relationships.
• Participate in all training sessions(ITC course)
• Actively participate in local marketing and community events.
• Take the initiative to find new ways to grow the business.. Worked in Tax Season 2014 & 2015

Egypt

• Ensure the accurate posting of basic banking transactions.
• Review daily Financial Statements and End of Month Financial Reporting.
• Supervision and evaluation of accounting staff.
• Review of new procedures and policies in accordance to IFRS and US GAAP.
• Participate in the Implementation of Globus system in Athens.
• Participate in the Upgrade for T24 system.

Egypt

• Prepare, analyze, and report financial statements.
• Prepare budgets, payroll, and billing.
• Develop customized databases and spreadsheets.
• Prepare and verify daily reports.
• Prepare daily & monthly reports to Central Bank of Egypt & Headquarters in Athens.
• Prepare Checks & all payments to vendors.