Responsible for overseeing all aspects of virgin megastore's Qatar operations, including merchandising and promotional activities, customer service, Concessionaires, inventory management, cash handling, reconciliation and deposits and store safety and security Supervising and managing over 150 employees in sales orientedretail environment, with responsibility for scheduling and training personnel.Training hired store employees; monitoring payroll and addressed HR inquiries.Analyzing monthly P&L reports, managing budgets, closing deals with suppliers.Making daily stores inspections and ensuring safe and smooth operations.Providing excellent customer service to our customers, maintaining an efficient employee-customer relationship and maximizing the rate of our customer satisfaction and loyalty.Merchandising and changing the layout of the stores in order to maximize sales and profits.Cross-training personnel on additional skills, saving costs, improving productivity and boosting employee job satisfaction.Coaching and directing store / department managers and employees by putting a succession plan for each one of them that will clarify their track of development.

Maintain a professional Customer ServiceMerchandising/PresentationLoss PreventionStore Operations and ExecutionHuman ResourcesFinancial Reporting/AdministrationRole Motivate and lead the sales team to ensure that targets are consistently hitManaging department operations &ensure that the key performance indicators of the team are delivered

Maintain a professional Customer ServiceMerchandising/PresentationLoss PreventionStore Operations and ExecutionRole Motivate and lead the sales team to ensure that targets are consistently hitManaging department operations &ensure that the key performance indicators of the team are delivered

Monitor staff scheduling.Training and developing a successful team within the music departmentControlling music department (merchandising, purchasing product dealing with all music suppliers), and generating salesCreating and implementing product marketing plans (Display and sales strategies, etc ……)

Maintain a professional service.Handling guests complains.Monitor staff scheduling.Coaching and validate managers in training.Inventory's ( stock, etc…)Creating a winning team.Set marketing plansSet man power plans.Training and developing a successful teamControlling restaurant cost and generating salesConducting training management seminarsCreating and implementing marketing plans and sales strategiesRestaurants turnover plansSet visibility studies, and consulting restaurants management