• Leadership and Strategic Management: Directed the group's technology and digital transformation initiatives, overseeing all phases of SAP ERP implementations and infrastructure projects in Egypt and KSA. • Team Management: Managed local and remote IT teams, assigning daily tasks, setting priorities, and conducting annual evaluations. • ERP and SAP Administration: Administered SAP ERP modules (Finance, Maintenance, Production, Warehouse, Project Management), ensuring system performance and integration. • Planning and Budgeting: Developed and managed annual IT budgets for development and maintenance projects, overseeing financial planning and asset management. • Project Management: Led IT projects from conception to completion, ensuring alignment with business objectives and quality standards. • Backup and Disaster Recovery: Implemented and managed backup solutions and disaster recovery plans to protect critical data and ensure business continuity. • Security Management: Oversaw the implementation of security measures, including UTM, firewalls, antivirus updates, and vendor management. • Infrastructure Management: Supervised the IT infrastructure, including servers, cloud systems, networking, email systems, and virtual machines. • Domain and 365 Email Management: Managed domain configurations, Office 365 email systems, ensuring secure and efficient communication across the organization. • Cloud Services Management: Oversaw cloud services, ensuring scalability, security, and cost-efficiency. • Contracts and Third parties Vendors : manage Contracts and 3rd parties deals , hardware vendors.

• Managing operations : across 6 remote sites and factories, integrating diverse ERP systems like SAP. Skilled in overseeing daily IT operations, team management, and strategic planning to drive innovation and ensure alignment with business goals. Committed to continuous improvement, I optimize processes and systems, fostering a culture of collaboration and driving operational excellence."• Strategic Planning and Budgeting: Developed annual IT budgets and strategic plans, managing financial aspects and ensuring efficient resource allocation.• ERP Planning and SAP Administration: Managed the implementation and administration of ERP modules, ensuring seamless integration and operation.• Backup and Data Recovery: Established and maintained backup solutions and disaster recovery plans for data protection.• Security Oversight: Managed security systems, including firewalls, UTM devices, and antivirus software, ensuring compliance with security protocols.• Domain and 365 Email Management: Handled domain configurations and Office 365 email systems, ensuring reliable and secure communication.• Cloud Services Management: Managed cloud services, optimizing performance and ensuring data security. Contracts and Third parties Vendors : manage Contracts and 3rd parties deals , hardware vendors.

IT ManagerVFStasheel (Saudi Visa Centre), Vasco GlobalJune 2013 - July 2017• Project Management: Led IT projects to establish 18 Remote sites, managing resources, timelines, and stakeholder communication.• Strategic and Operational Planning: Developed strategic plans for IT infrastructure and process improvements, ensuring alignment with business goals.• Daily Operations Management: Oversaw daily IT operations, including hardware and software management, network security, and vendor negotiations.• Budgeting and Financial Management: Managed IT budgets, controlling costs and optimizing expenditures.• Backup and Security: Implemented robust backup solutions and security measures to protect data integrity , Managing security firewalls and NAS (Network Attached Storage) systems are crucial aspects of maintaining a secure and efficient IT infrastructure. Considering the best practices for each• Team Leadership: Supervised IT teams, providing training and support to enhance team performance.• Domain and 365 Email Management: Managed domain setups and Office 365 email systems, ensuring secure and efficient communication.• Cloud Services Management: Oversaw cloud services, maintaining performance and security.• Coaching and managing Teams : Preparing materials and coaching IT and other teams for the new systems and applications involves a combination of educational resources, hands-on training, and ongoing support.

• IT and Financial Management: Managed the financial aspects of the IT department, including budgeting, purchasing, and cost control.• Infrastructure and Security: Oversaw IT infrastructure, ensuring robust security measures and system stability.• Backup and Data Management: Implemented and maintained backup ,NAS Storage, solutions and disaster recovery plans.• Team Support: Assisted department heads and teams with IT solutions, ensuring smooth operations and effective resource use.• Domain and 365 Email Management: Handled domain management and Office 365 email system setups, SharePoint server ,ensuring seamless communication.• Cloud Services Management: Managed cloud infrastructure, ensuring scalability and security.• Technical Support: provide technical support for internal teams (Oracle, SQL, AS400, and.Net teams) and external customers.• Hosting Servers: manage hosted servers on external cloud systems.• Reporting: provided reports to HQ in Paris, Security Eyes in NY

• Systems Management: Managed hardware, software, and live stream events, ensuring seamless broadcasting operations and Domain Controller , Active Directory management• Team Leadership: Supervised the IT team, managing daily tasks and strategic planning.• Security and Backup: Ensured robust security measures and implemented backup solutions to maintain data integrity.• Domain and 365 Email Management: Managed domain configurations and Office 365 email systems for efficient communication.• Cloud Services Management: Oversaw cloud services, ensuring high availability and performance.

• Retail Systems Management: Managed IT operations for retail systems, including ERP, POS systems, and databases.• Strategic and Operational Planning: Developed and executed strategic plans for IT operations and training programs.• Backup and Security: Implemented backup solutions and security measures to protect data and system functionality.• Domain and 365 Email Management: Handled domain Controller , and Office 365 email systems, ensuring reliable communication.• Cloud Services Management: Managed cloud services, optimizing for performance and security.• Team Leadership: Supervised IT teams, providing training and support to enhance team performance

• IT Department Leadership: Directed IT department operations and teams, overseeing strategic planning and daily activities.• Database and Security Management: Regulated database services, implemented security protocols, and maintained backup procedures.• Team Management: Coordinated with department managers to ensure IT services met company standards and operational needs.• Domain and 365 Email Management: Managed domain setups and Office 365 email systems, ensuring effective communication.• Domain and Email Management: Handled domain Controller , and Office ,email systems, ensuring reliable communication.• ISA Server : Managed the setup and daily operations of isa server.

• Educational IT Management: Taught computer courses, developed annual exams, and maintained software and hardware systems.• Network and Security: Managed network infrastructure and implemented security measures to protect educational data.• Strategic Planning: Developed strategic plans for the computer department, ensuring efficient operations and support for educational activities.• Domain and 365 Email Management: Handled domain and Office 365 email systems, ensuring reliable communication.• Cloud Services Management: Managed cloud services, ensuring scalability and security.