Basudeb Ghosh Email & Phone Number

Bengaluru, Ka, In

Kolkata, West Bengal, India

•Implemented VMware virtualization technologies including Vsphere,ESXI and Vcenter•Managed docker containers for efficient application deployment and management.•Administrating customer VPN through Cisco Miraki .Extensive knowledge of Cisco networking technologies and Miraki cloud managed networking solutions•Strong experience building and maintaining production systems within the AWS ecosystem using products such as EC2, RDS, S3, ELB, AG, Route 53, Cloud Watch, DynamoDB, Lambda, IAM roles.•Responsible for release management – project/release planning, stakeholder and vendor ,coordination, track and manage the release plan, forecasting and mitigate risk, management•Troubleshooting server issues like Drive space, BSOD, Application, Slowness, services etc.•Troubleshooting and fixing patch installation issues •Cloud Experience – Architect level with Microsoft Azure & AWS (Cloud infrastructure management, migration, Resource provisioning, Configuration management, Automation & Monitoring)•Administration of 2012/2016/2019 & 2022 servers (L2 Support)Performs proactive systems performance analysis and tuning.•Administration of file servers and setting up & grant share/Security permission on file server.•Diagnose, troubleshoot, and resolve global system and network issues•Incident and Problem Management including during and post-incident analysis.•Driving the migration from on premise infrastructure to cloud enabled solutions . •Managed system logs and analyzed performance metrics, identifying and addressing performance bottlenecks that resulted in a 20% increase in overall system performance.•Good Knowledge on Windows PowerShell scripting.•Maintained and optimized network infrastructure, including routers, switches, and firewalls, resulting in increase in network performance and a reduction in network-related issues.Infrastructure provisioning through terraform and ansible .

Kolkata, West Bengal, India

Deployment of Virtual Machines from Templates using customization specs to automate further.Hardening of templates and deploying Virtual machines from Templates based on the requirementMigrating of Virtual Machines (vMotion, Storage vMotion) based on the requirement and availability of resourcesMigrating/Upgrading VMware ESX 3.5 to ESX 4.0 (VSphere)Configurations of Virtual switches and re-configuring various Networking Options based on requirementNetwork Teaming & Bridge mode configured in ESX Servers and Virtual Servers Creation , configuring and managing of various permissions sets in Virtual Center Server based on the access levelsUpgrading vm disk and memory at ESX end and also on guest OS level using disk part/ext part utility. Manage and Configure, Resource pools, HA, VMotion, and DRSPlan and involve in all migration activities such as P2V and V2V.Build, Rebuild and configure Networking, Storage and other important aspects of ESX Hosts based on requirementMonitor the storage, network and various performance traps on regular basis to avoid unexpected downtimes across various datacenters using VI client/ Vsphere client.Administration and Trouble shooting of ESX, Virtual Center Server, VI Client related issuesCarrying out Daily health checks on Vcenter Servers, ESX Hosts, and Datacenters and also having a check Virtual Desktop inventory.Build , Post Build and performing QA checks on Citrix ServersManaging user sessions and also troubleshooting various issues regarding citrix profiles, printer issues and application publishing.Use P2V approach for migrating various citrix physical servers to virtual with minimal downtime.Create Desktop groups and configure users on Citrix XenDesktop 4 and 5 accordingly.Using various power shell cmdLets and scripts to carry out various mundane/manual tasks on ESX, XD and Citrix Environment.

Bengaluru Area, India

• Data center support (Multiple locations in US) & Handling more than 800+ Servers• Server build in Hyper V, VM Ware environment,• Creation of template, Cloning and deploying Virtual machines using templates• Installation, administration and good knowledge in 2003,2008, 2008R2 & 2012 Servers• Installation of Domain controllers, file servers, Hyper V host, DHCP server etc.• Administration of Active directory, DNS, DHCP and group policy.• Creation of security groups, OU, Accounts and restoration of objects.• Troubleshooting server issues like Drive space, BSOD, Application, Slowness, services etc. • Working on Monitoring tools like IPMonitor and ORION• Monitor system capacity (CPU, memory, ports, disk space, etc.) and takes appropriate action toreport and correct any issues.• Providing support as part of Network Operations Center for managing major and critical incidents, change and problem related to the network infrastructure of our client .• Consolidating and maintaining pool data• Working on trend analysis of alerts of alerts ,incident tickets to serve the better proactive problem management • Uses the ticketing system to document requests, incidents and changes to keep track of work,issues and resolutions.• Drafting and generating complex reporting for Internal and Account Management• Accountable for managing system alerts ( file system , ping down , Service down , account creation request )• Responsible for weekly and monthly patching activity on servers . • POC for escalation management. Ensuring timely response for all escalations related to the process. • Creating shift roster.• Work with various support teams for any issues related to problem and change management.• Driving emergency bridge call with support teams , updating customer regarding status of critical issues . • Investigating the root cause of every critical issue once the issue is resolved .

• Conducting continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels and send incident notifications to the customers• Serving as an interface between other technicians, customer technical staff and other groups within the organization till the closure of the incident and escalating incidents beyond the competencies assigned• Driving operational excellence set as a standard and adhering to the standard operating procedures• Identifying process loopholes by organizing meetings with the SPOCs of each department from the grass root level, also conducting brainstorming sessions• Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs / SOPs for their services• Mapping client’s requirements, identifying improvement areas & implementing measures to maximize CSAT levels• Leading, mentoring & monitoring performance of team members to ensure efficiency in process operations and meeting of individual & group targets

• Processed Install , Move , Add , Change Requests of AstraZeneca users .• Created change requests in Remedy and Tivoli for each request with their corresponding task.• Assigning tasks to support teams and monitoring their status for faster completion .• Worked as a dispatcher and distributed incoming requests from AstraZeneca USA & UK users to team members .