• Provide exceptional customer service, averaging over 15 daily interactions for the Epic Gold Project.• Spearhead the weekly deployment of 15 thick clients, boosting end-user productivity.• Troubleshoot a wide range of IT equipment, including WOW Carts (Capsa, Enovate), Telemedicine Carts, and Ricoh multifunction printers.• Resolve issues with laptops and various peripherals, including scanners, signature pads, barcode scanners (Zebra, Symbol, Honeywell, and Motorola), and document scanners.• Maintain peak performance of various IT equipment, ensuring smooth operations.

• Managed 1000 IT assets by conducting physical audits, virtual audits, imaging, reconciling discrepancies, implementing standardized images, and customizing images to meet user requirements. • Installed and configured operating systems, drivers, and essential software components on various devices.• Provided technical support to Amazon Corporate employees, ensuring seamless IT operations.• Configured Cisco Catalyst Switches to optimize network performance and security.• Conducted functionality tests on Fastenal Vending Machines to ensure their proper operation.• Performed firmware updates on Zebra Scanners to keep them up-to-date and efficient.• Set up new workstations to accommodate the growing workforce.• Conducted IDF (Intermediate Distribution Frame) audits to assess network infrastructure and identify potential improvements.

Troubleshoot and assist users with resolving various system issues including PC/Laptop, printer, software, and hardware Installed, configured, and maintained users' desktop software and hardware including current versions of Windows, Mac, and Microsoft 365 productsImaged and deployed the systems Provided general technical support to more than 30 customers daily

• Configured new user workstation equipment set (PC, desktop image, peripherals, software and user accounts)• Installed hardware and driver of end user’s workstations• Installed medical software, and troubleshoot issues that arise with the computers, printers, scanners, signature pads, Fax Machines • Resolved wired, and wireless networking problems• Fixed Rubbermaid healthcare cart• Maintained IT asset inventory

• Took and edited pictures, and printed them for the customers • Managed sublimation, screen printing, and wood framing• Designed and executed graphic design• Served the customers in front desk to know their needs and meet them on time

• Created workstation images and deployed desktops• Troubleshot and assisted end users with various systems issues including PC/laptop, printer, software, hardware, and database problems• Managed Windows Server environments and technologies for 200+ onsite and remote users• Monitored and updated user groups and permissions, using Active Directory• Supported mobile devices and configured email accounts on the mobile device of 200 employees• Performed daily/weekly preventative maintenance, including checking and cleaning workstations, printers, network equipment, and other peripherals.• Performed Antivirus and malware solutions• Maintained IT asset inventory• Assisted and collaborated on IT projects and deployments• Prepared official documents and designed banners and posters (with Microsoft Office, Photoshop, InDesign and CorelDraw)• Performed data entry of 150 water supply and sanitation projects covering 150,000 individuals• Supported Election Commission of Nepal’s “Voter Registration with Photograph” Program in 2007 by entering data of 14,000 voters under for the first constituent assembly

• Supervised, and performed hardware and networking, mobile devices repair, graphic design, photography, videography, and video editing • Repaired desktops, laptops and mobiles of customers on a daily basis• Educated computer skills to 2509 people from various walks of life over the duration of 10 years• Installed and maintained security camera• Served cooperatives, schools, and individuals by designing documents like posters, magazines, leaflets, etc.