Bas Van De Ven Email & Phone Number

Eindhoven, North Brabant, Netherlands

DAF Trucks N.V. is a multinational company based in Eindhoven (NL). Our core activities are the development, production and sales of light, medium and heavy duty commercial vehicles. DAF is a wholly owned subsidiary of PACCAR Inc. Commercial Services is the department where services linked to Total Cost of Ownership (TCO) come together. Our department creates and delivers both existing and new services aimed at improving the Uptime of our customers’ vehicles (Repair and Maintenance contracts, Connected data, etc.).As European Sales Manager I am responsible for the sales results of Commercial Services in whole Europe. In each country we have a team of people responsible for their local markets which I manage, support and help to grow their business. On a regular basis I report to the DAF Board of Management about our business.

Eindhoven

PACCAR Parts Europe is the European division of the multi-billion aftermarket business of PACCAR Inc. and accounts for $1.1 billion sales in more than 90 countries. My key responsibilities as Sales Manager Marketing Programs were the successful roll out, sales throughput and development of our eCommerce platform. Together with my team (7 fte) we were responsible for reaching the commercial targets for mainly Europe, but also more and more expending to the rest of the world (South-America, Russia, Asia, etc.). These KPI’s are mainly focused on enlarging the reach of our programs and increasing the share of wallet within the dealerships and customers. We did so by creating sales plans, roll out presentations and marketing incentives to stimulate dealers and customers in using eCommerce. In the first year we grew the business from €91M to €145M and in the second year to €210M.

Netherlands

My responsibilities were bilateral: 1) Establishing and maximizing sales targets per dealer for Opel passenger cars and commercial vehicles. I did this by helping dealers analyze their market potential, make business plans based on these analyses for both new and used vehicles, support them in marketing and sales campaigns and help them line up their processes regarding Lead Conversion, Customer Satisfaction etc. 2) Responsible for dealer development, network planning, Corporate Identity, dealer standards- & contracts and dealer sustainability. I discussed strategic issues such as leadership and ownership within the dealerships, future prospects and –planning and performances of (sales-) staff. These business goals were being achieved in close contact with dealer owners and operators, management teams and sales staff with a direct report to the Opel Netherlands managing board.

Netherlands

In the role of Aftersales District Manager I worked at the commercial side of aftersales. My main objectives were to achieve and grow the yearly sales- and profit targets regarding parts- and accessories sales as well as improving Dealer and Customer satisfaction and dealer workshop processes such as efficiency, occupancy and quality.To achieve these results I worked together with members of the aftersales Management Teams at 6 dealer holdings by implementing Aftersales Marketing strategies accompanied by various customer campaigns such as Trade, Body repair, Fleet, ea. Implementing the Kaizen 5S strategy was an integral part of this role.

Netherlands

General Motors is a Fortune 100 company with several car brands across the world. Opel Netherlands is the Dutch subsidiary responsible for the total passenger car and commercial vehicles business in the BeNeLux. My responsibility was to manage the complete warranty budget from setting and aligning goals, analyze and assess excessive spendings and improve the overall quality and claim behavior. In this technical field function I advised the aftersales personnel at the Opel dealerships about quality in their workshop, improving customer satisfaction, renew their processes and workflows and following the right training curricula.

Netherlands