Responsible for various projects regarding renewal of the (IT) workplace and corresponding change management.Projects/results:• Migrating to the new (mostly virtual) workplace including session portability• Identity & Access Management: On- and oofboarding users based on HR-data• Reorganizing file services: Creating a new structure on the NAS, based on current organizational structure• Introducing and implementing follow-me printing• Deploying applications on the new workplace platform (Application packaging)• MMC Start: the new intranet based on Sharepoint including collaboration• Replacing current access passes with new (DES encrypted) version and introduction of paid parking for employees

In addition to the functions described below, I have carried out a number of consultancy assignments, including participation in a tendering process for ICT services.

Responsible for all ICT-services in two high schools, operational management, tactical and strategic development. Focus on harmonization of application solutions, improvement of service delivery and stabilization of technology.Projects/Results:• Wireless network deployment for students and teachers• Conversion financial applications to SEPA• Integration of two Student administration platforms to one administration for both schools

Responsible for operational management, tactical and strategic development. The focus was on improving Service Delivery, stabilizing infrastructure and implementing a process oriented approach. I was change manager for all IT-related changes.Projects/Results:• New telephony based on Voice over IP (Senior supplier role in steering committee)• ITIL introduction and implementation, all team members ITIL Foundations certified• Electronic Medication Prescription application• NEN7510 information security• IT services for the new operating rooms building

Responsible for process alignment (ITIL) within the migration program of 12 datacenters worldwide to 2 locations of Rabobank Group in the Netherlands. I was also responsible for process improvement of the global ITIL-processes.Projects/Results:• Introduction of global Change Management (Europe, US, other locations) including workshops end coaching of members• Implementation of global Configuration Management• Proposal to implement global Release Management• Project planning support (MS-Project)• Project Change Management• SLA/OLA with Rabobank• Advice to Service Desk on matters concerning Incident Management and Service Delivery

Cooperated on propositions concerning the implementation of applications for automated signal-driven credit management and automated processing of annual reports based on the Dutch taxonomy (XBRL) at Rabobank Group.

Investigation on the data quality of the sales application on business loans, including Interviews with people concerned in the development process and execution, scan of the design- en systems documentation and reporting the findings and advice on measures to be taken.

Responsible for:• Department- and people management;• Windows-server infrastructure (1.000 servers at two locations/twin center and several hundreds in legacy);• Implementation (project management) of migration projects;• Focus on security;• Participation in application-projects;• Specific focus on further optimization of ITIL-based processes.

Responsible for:• Department- and people management;• Incident- and problem management;• Operational en tactical relations management including service level aspects;• Project management implementing ITIL-processes (Incident-, Problem-, Configuration- and Change Management);• Participation in tender for a process management system for the new Shared Service Centre

Responsible for:• Department management;• Incident- and problem management;• Project management implementing ITIL-processes;• Project management after care on the new Citrix/Powerfuse-infrastructure en implementing new Hospital Information system;• Relations management;• Coaching the (junior) manager systems management;• Setting up Service Level Agreements;• (Contract) Negotiations with suppliers.

Responsible for:• Department management;• Improving process management;• Relations management;• Alignment with and participation in e-Government-projects (internet, intranet and extranet);• Project manager for the deployment of notebooks (Windows XP, Wireless LAN, security with encryption and token) for council members.

Responsible for the expansion of the unit “Remote Systems Management en Consultancy”. Emphasis on:• Team management (30 fte);• Internal processes;• Initiating and managing of outsourcing projects;• Contract management.

Responsible for the unit (230 FTE’s in five departments at two sites):• Department management;• Managing internal change processes;• Financial management;• Managing and coaching department heads.

Manage departments Service Desk and Desktop Services.