Basyl Durnan Email & Phone Number

Pittsburgh, PA, US

• Managed the deployment of our patient engagement platform across clinical trials, observational studies, digital intervention studies, and public health initiatives, including the Say Yes! COVID Test (SYCT) program.
• Developed and implemented a workflow for identifying and nurturing self-service product-qualified leads (PQLs) as part of our product-led growth (PLG) strategy.
• Streamlined the new user experience, reducing the number of steps to get started, providing just-in-time onboarding tips, and guiding users towards an AI assistant trained on our knowledge base for immediate help.
• Contributed to content creation as a subject-matter expert for marketing materials (e.g., white papers, blog posts, & social media posts), webinars, knowledge base articles, and our internal wiki (internal practices &.

New York, NY

• Responsible for a portfolio of 10+ active clinical trial deployments with a total contract value of $15MM.
• Managed study startup through closeout, developing system solutions with customers and the product team, monitoring project scope and deployment timelines, and resolving escalated issues.
• Ensured customer success by leading recurring client stakeholder meetings as a subject-matter expert, developing and monitoring KPIs, and developing client-specific operational workflows.
• Actively contributed to ongoing department scaling demands, creating efficiencies within our systems, determining and documenting best practices, and building insightful operational dashboards.

New York, NY

• Managed the implementation of MSK’s Clinical Trials Management System (CTMS) for numerous disease services, ensuring key milestone targets (e.g. system setup and training) were completed on schedule.
• Responsible for informational presentations, town-hall style meetings, CTMS communications, and in-person trainings across MSK's clinical research.
• Designed and oversaw the completion of CTMS clinical trial calendars used for research study compliance and external invoicing. Actively managed involved parties, monitoring calendar creation turnaround.
• Led CTMS initiatives determining user workflows for projects including CTMS use in clinic, study activation tasks, and CTMS responsibilities for a new MSK clinical research staffing model.
• Reduced CTMS training burden by designing a Learning Management System including the development of self-recorded eLearnings. Create and maintain training materials for users including manuals, handouts, and workflows.
• Established a conditional, logic-based support ticketing system to assist users with self-guided troubleshooting. Provided end-user support for technical difficulties and requested SQL reports.

New York, NY

• Aggregated and organized data for multiple benign hematology retrospective research studies that were or will be published.
• Implemented techniques that increased the clarity and efficiency of work progress, such as utilizing a SharePoint site, DataLine reports, and creating patient and regulatory tracking sheets.
• Supervised a research study assistant, ensuring familiarization with job functions and reviewing regulatory submissions. Assistant was ultimately successful in managing two large clinical trials with near independence.

Boston, MA

• Coordinated several clinical trials, acting as a liaison for study participants, the medical team, and sponsor pharmaceutical companies. Responsible for regulatory submissions, data entry, and tracking study progress.
• Selected as a Super User captain for clinical research during DFCI’s transition to Epic as our electronic medical record system; provided guidance to end users and helped troubleshoot and document encountered problems.
• Managed projects including OnCore implementation, FDA and sponsor audit preparation, and electronic regulatory rollout.
• Oversaw the Sarcoma Center’s tissue and blood specimen bank, supporting physicians in their independent projects.
• Mentored new colleagues, ensuring they could fulfill their responsibilities and offering support and advice as a senior coordinator.

Brunswick, ME

Pittsburgh, PA

Pittsburgh, PA