Hartigen offers technology solutions which provide a single, tightly-integrated North American Power Market Platform that delivers flexibility, automation, transparency, and performance. - Flexibility in providing configurable software to adapt to your business process - Automation through configurable workflows to create transactions, settlements, PnL, reports & more - Transparency in removing the "black box" of how results are calculated and the input sources - Performance in leveraging a patented, battle-tested architecture that facilitates parallel processing

Redditus exists to help people find satisfaction and pleasure in their work by enabling the teams in which they work to become healthier and more effective. We help teams root out dysfunction and in so doing achieve their greatest potential by studying and applying wisdom from The Five Dysfunctions of a Team. Redditus provides facilitation, training and speaking services to leaders who want to help their teams understand their dysfunctions and learn how to address them. We help leaders improve teamwork, clarity and morale within their teams and organizations.Healthy teams are those in which members are unafraid of productive conflict around ideas and therefore can achieve higher levels of clarity and commitment toward common goals. Members of healthy teams hold each other accountable and in turn achieve greater results.In a healthy team, false consensus is eliminated. Ambiguity is laid to rest. Politics and kingdom building lose their grasp. Silos are bridged and at times torn down. Teams come together to achieve what is truly best for the organization as a whole and sacrifice their own individual or departmental needs and desires to that end.

Support the success and effectiveness of leaders and organizations through virtual, fractional Chief of Staff services. Organizational health guru, expertise in team dynamics, leadership, and organizational culture. Software Operating Executive with a background in consulting at Accenture and Private Equity at Vista Equity Partners, TA Associates, and Hg Capital.

Pavilion is powered by an international community of sales, marketing, RevOps, and success leaders from the world’s fastest growing companies. Together, we teach new skills, forge meaningful connections, and help our companies grow.Pavilion is powered by an international community of sales, marketing, RevOps, and success leaders from the world’s fastest growing companies. Together, we teach new skills, forge meaningful connections, and help our companies grow.--CCO SchoolRevenue Architecture - Winning By DesignOutward Mindset - Arbinger Institute

Reported to the Chief Revenue Officer. Increased Recurring Revenue by more than $5MM, exceeding budget targets by 126%. Achieved 91% GRR and led 50% reduction of Mean Time to Resolution (MTTR) and a 5% improvement in Customer Satisfaction (CSAT).Launched a combined Global Customer Success organization for a $122M ARR portfolio of ~15.5K accounts. Successfully transformed Customer Success and Renewals teams, deploying new processes, KPIs, and OKRs that led to more timely contract negotiations. Also introduced an extended forecasting process which gave better visibility to at-risk customers.Transformed fragmented portco Support teams into a cohesive, global Customer Care team. Managed a global team of ~80 employees who supported SaaS and On-Prem customers across 64 software products.Consolidated 17 merged companies into a cohesive Support & Success teams while reducing headcount costs by strategically synergizing 40% of staff with lower-cost resources through a staged plan.Provided mentorship to leaders, fostering professional development through goal-oriented discussions that prioritized learning and growth aligned with current business Objectives and Key Results (OKRs)Developed Key Performance Indicators (KPIs) for customer care and implemented near real-time dashboards to monitor and optimize Net Promoter Score (NPS), customer satisfaction (CSAT), mean time to resolution (MTTR), and internal cross-functional team collaboration. Utilized data-driven insights from these metrics to initiate process improvements and elevate the overall customer experience.

An altMBA coach is an instigator, a moderator, a steady voice in the altMBA journey.The altMBA is an intensive, 4-week online workshop designed by Seth Godin for high-performing individuals who want to level up and lead. Following a competitive selection process, the altMBA delivers a condensed learning experience through teamwork, personalized feedback, coaching, curated readings, and shipping thirteen intensive projects in 4 weeks to take fast-tracked leaders to the next level. This exclusive curriculum is designed for those that strive for excellence in leadership, business, and aren't afraid to push themselves to the next level to create change. The goal of the program is to push students and their projects to places beyond what they ever thought possible. altMBA Coaches are selected from among altMBA graduates and serve as guides to students to dig deeper into the altMBA experiences. Coaches help students explore challenges outside of the altMBA, whether in their work or personal life; Coaches listen and asking propelling questions and serve as mirrors, reflecting back to the students, helping them to take ownership of their growth and ultimately their journey. Coaches provoke students, to reach their goals and to keep their promises. They guide students to focus on their strengths, rather than directly advising. Coaches enable others to grow and hold students accountable along the way. An altMBA coach connects students with one another, instead of jumping in to fix or solve problems for them.

As Director of Strategic Programs at The Energy Authority, I executed high-priority efforts and managed key initiatives, bringing a lifecycle perspective to strategy discussions around new technology projects. I led the modernization and replacement of ISO/RTO Settlement software for ERCOT, SPP, PJM, ISONE, MISO, and CAISO and delivered on time and budget a $15MM Trading and Risk management systems project, leading integrators, vendors, and employee teams, driving annual recurring savings of $1.85MM. I developed and launched a business intelligence team and served as interim leader, launching and implementing enterprise data warehouse and presentation capabilities. I introduced TEA's technology investment process, connecting IT and the Business, enabling TEA to detect and plan for expected business changes, new service offerings, and new customers. I also led Strategic Leadership Development through Talent Optimization, Cultural Transformation, and Strategic Growth, designed, delivered, and facilitated strategic workshops, including the development of TEA's strategic plan, and led TEA's PMO and transformation activities, onboarding clients and bringing new services into production. Though titled differently, this was essentially a Strategic Chief of Staff role. I hold the tension between "hard" analytical and "soft" people skills, am adaptable to rapidly changing business needs and have strengths in business process improvement and project management, along with the ability to leverage technology to implement business solutions.

At The Structure Group / Ventyx-ABB Power Systems Software, I managed the post-sale Client Services activity for all products in the world's broadest suite of utility-specific software (SaaS) systems as Senior Director - Global Client Services. I directed 120 staff across 6 cities within the US, Australia, and Canada, retaining a $100MM+ ARR portfolio servicing over 600 customers using more than 140 enterprise products and solutions. I also reverse integrated ABB Network Management into the Ventyx software operating model, oversaw functional and technical troubleshooting, issue resolution, and executive escalation, and provided cross-functional support of customers through implementation, training, software feature/new product delivery.

Acquired by Ventyx, Houston, TX• Directed all Customer Support activities for the nMarket suite, an integrated, bid-to-bill solution supporting regional power markets for every North American ISO/RTO.• Led coordination with customers to develop, implement and manage client support processes to efficiently deliver exceptional service to achieve maximum client retention.Software Implementation Manager 1998-2007 • Managed various functions, including relationship management, business development, change management, business process design, project management, and software implementation in support of the deregulated energy industry.