Event liaison coordinating all aspects of the event including facilities, culinary and banquet staff to accommodate the changing needs of the client throughout the event. Ensure proper timing and delivery of food and beverage service according to the specific and varied needs of each client. Coordinate and manage staff to prepare rooms for service throughout the event.Proven excellent customer service, becoming lead captain responsible for most high-profile events with over 90% return customer rateSuccessfully manage and coordinate food service, staff, and logistics for events of up to 1,000 attendeesAnalyze event orders to determine proper execution of staff duties, ensuring banquet room is organized and set to customer expectations and all necessary pre-work is accomplished prior to meal serviceProvide training to new staff and new captains as well as provide ongoing training for current staff Establish trust and strong relationships quickly and easily while serving as main point of contact for client before and during the event to accommodate changing needs throughout the event Exhibit strong analytical and critical thinking by completing post-event summary, analyzing the success of the event including recommendations for future adjustments

Coordinated corporate fundraising efforts and foster program by identifying, engaging, and securing volunteer support with over 500 volunteersWorked with senior managers and executive staff to establish and identify organizational needsAssist in the development of advancement programs in conjunction with the Director of Operations and Director of Finance.Formulated a sound development plan to ensure good working relationships between all areas of the organization, corporate sponsors, and the general public.Provided volunteer coaching, including one on one, classroom sessions, and team leadership. Interact with the media; conduct on-site tours for the media and corporate benefactors.Assist in practical implementation of board goals and objectives.

Successfully managed six service areas equaling an annual revenue of over $3M by motivating team members to deliver top performance by promoting and exemplifying exceptional customer service.Company leader in client retention.Consistently negotiatied contract renewals by quickly and effectively building trust and strong relationships with clients.Contributed to significant improvements in customer service and sales within the corporation through the mentoring and coaching of route drivers.Reduced inventory costs to increase revenue by utilizing “just in time” methodology.Forecasted and anticipated customer needs.

Management role with oversight of full service telemarketing firm. Directed and coached 100+ employees in sales calls. Maintained customer databases of Fortune 500 companies. Achieved up to 20% closing ratio on client calls. Maintained high standards in closing ratios. Ensured regulatory compliance.