Justin Bates
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Justin Bates Email & Phone Number

Customer Hub Advisor at Ocado Retail Ltd at Ocado Retail Ltd
Location: Seaham, England, United Kingdom 9 work roles 2 schools
1 work email found @ocadogroup.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email j****@ocadogroup.com
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Current company
Role
Customer Hub Advisor at Ocado Retail Ltd
Location
Seaham, England, United Kingdom
Company size

Who is Justin Bates? Overview

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Quick answer

Justin Bates is listed as Customer Hub Advisor at Ocado Retail Ltd at Ocado Retail Ltd, a company with 665 employees, based in Seaham, England, United Kingdom. AeroLeads shows a work email signal at ocadogroup.com and a matched LinkedIn profile for Justin Bates.

Justin Bates previously worked as Performance Coach at Ocado Retail Ltd and Customer Hub Advisor at Ocado Retail Ltd. Justin Bates holds 10 O'Levels & 1 Ao Level, General Grammar School Education, B'S & C'S from Bede Grammer School, Sunderland.

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Email format at Ocado Retail Ltd

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{first}.{last}@ocadogroup.com
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Profile bio

About Justin Bates

I have moved back to my roots in the North East of England and moved to the seaside in Seaham, County Durham. I am delighted to have secured a position as a Customer Hub Advisor at Ocado Retail in Sunderland to continue my Ocado adventure. After a year in the role I have been promoted to Performance Coach and I am responsible for maintaining the performance of my team and helping out other teams in the Customer Hub when needed. I am really enjoying my new role and the variety it gives me.In 2018 I decided on a change of pace and a re-evaluation of my work/life balance. I was delighted to have been offered the opportunity by Ocado at their Dordon CFC just 2 miles from home. I am now over 6 years into my Ocado adventure and I am loving every minute of it. Initially as a CSTM at the sharp end delivering to customers and then in 2020 as a Team Manager, I loved the role and the team. I tried to make a positive difference every day and prided myself on doing a good thorough job. My role was split between managing the shift and managing the people.The people management side was very diverse and covered areas like welfare informal 1-2-1's and helping with shift and emergency holiday requests that seem minor in comparison to other matters but mean a lot to the individuals concerned. To the opposite end of the spectrum with much more in depth matters like disciplinary meetings and long term absence meetings where continued employment may be at stake. I have been involved in very complex cases where protected characteristics are are involved and have had to deal with very difficult conversations over death in service benefits with terminally ill employees. I have always done my best to be fair and consistent at all times based on policy, procedures, legislation and Ocado values. I do my best to keep up to date with current legislation through well known web bases newsletters and sites.The last few years managing people has made me realise that's where my strength lies, in people; with my passion to help, coach & mentor. With my management experience I was regularly called on by trainee managers for my advice and coaching. I am a Mental Health First Aider and a Medical First Aider and find that these roles help me in 1-2-1 situations.The shift management was a true team effort every shift and we prided ourselves on making it happen. Effective, decisive and timely communication is paramount. We had set tasks that are time critical during each shift; these can be reports or actions that had to be completed in tight time windows.

Listed skills include Team Building, Sales Process, Powerpoint, Technical Presentations, and 46 others.

Current workplace

Justin Bates's current company

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Ocado Retail Ltd
Ocado Retail Ltd
Customer Hub Advisor at Ocado Retail Ltd
hatfield, hertfordshire, united kingdom
Website
Employees
665
AeroLeads page
9 roles

Justin Bates work experience

A career timeline built from the work history available for this profile.

Performance Coach

Current

Sunderland, England, United Kingdom

I am currently seconded for 6 months in the role of Performance Coach at the Ocado Retail Customer Hub in Sunderland. I was delighted to be awarded the opportunity so soon after being voted Ocado Retails rising star of 2023 at the Customer Hub in Sunderland. The role is the next logical step in my Ocado Retail career and after just 2 months I love the.

Mar 2024 - Present

Customer Hub Advisor

Current

Sunderland, England, United Kingdom

I was delighted to be offered the opportunity to start work at the award winning Ocado Retail Customer Hub in Sunderland. It has allowed me to fulfil my long term dream of moving back to the seaside; being only a 15 minute drive from Seaham in County Durham. I am looking forward to sharing my Ocado Group experience with the team in Sunderland and I am sure.

Dec 2022 - Present

Health & Safety Committee Member

Dordon, England, United Kingdom

Part of the role as a Service Delivery Team Manager is the overall Health and Safety of the entire team and the premises and vehicles. Within the team there are dedicated individuals who have the responsibility to ensure that all aspects of H&S are kept up to date and ready for the annual H&S audit as well as reacting to incidents as and when they occur at.

Jul 2021 - Dec 2022

Service Delivery Team Manager

Dordon

I was delighted to be promoted to Service Delivery Team Manager at the Dordon CFC in 2020 working alongside the current Service Delivery Management Team who are a great bunch of people. The teams role is to ensure the smooth running of the Service Delivery side of the CFC which is the section that provides the final delivery to the customers through our.

Apr 2020 - Dec 2022

Regional Development Team Manager

Dordon

Today I started the next chapter of my Ocado adventure. It was my first day on the 12 month Regional Development Team Manager programme. I am looking forward to the year ahead and learning new skills and putting them into practice. The Management Team in Service Delivery at the Dordon CFC have been very supportive and encouraged me to give it a go. I would.

Oct 2019 - Apr 2020

Customer Service Team Member (“Cstm”)

Dordon, Warwickshire

I cannot believe it has been over a year and a half now that I have been at Ocado. I enjoy the variety that the shift work brings and the work-life balance is very good. I get so much more done at home now!Being out and about somewhere different every day and interacting with the customers is an enjoyable experience. It is very rewarding to know you have.

Jan 2018 - Apr 2020

Technical Sales

Hinckley, Leicestershire, LE10 3DU

My role is varied and encapsulates many disciplines including:Key Account Management - Targeted customer account management across all internal departments liaising with all levels of internal and external staff to co-ordinate a structured sales and marketing plan in order to achieve sustained and increased sales with total customer satisfaction at its.

Oct 2004 - Jan 2018

Salesman (External / Internal)

Nuneaton, Warwickshire, CV11 6RZ

Key account management and technical sales to the builders merchant trade. Specialising in cast iron and ductile iron manhole covers and gully gratings, but with basic knowledge of fabricated steel and pressed steel covers as well.Targeted sales to specified independent merchants, national merchant groups and merchant buying societies.

May 1995 - Sep 2004

Management Trainee

Jhs Builders Merchants Ltd

Kenilworth, Warwickshire, CV8

I started my construction industry career here as a management trainee; the induction was extensive and included time in the stock yard, out on the lorries delivering to site, with the internal and external sales team, with the accounts team and finally with the management team. I also became a Licentiate of the Institute of Builders Merchants and.

Jun 1990 - Apr 1995
Team & coworkers

Colleagues at Ocado Retail Ltd

Other employees you can reach at ocadoretail.com. View company contacts for 665 employees →

2 education records

Justin Bates education

10 O'Levels & 1 Ao Level, General Grammar School Education, B'S & C'S

Bede Grammer School, Sunderland

I studied for my O and AO levels

N/A (Msc-Yts Scheme), General Basic Programming Skills, It Networks, Basic Electronics., Continuous Assesment

Sunderland Itec (Information Technology Centre)

Activities and Societies: I was in the project team writing software and helping external companies to gain sponsorship for the centre..

FAQ

Frequently asked questions about Justin Bates

Quick answers generated from the profile data available on this page.

What company does Justin Bates work for?

Justin Bates works for Ocado Retail Ltd.

What is Justin Bates's role at Ocado Retail Ltd?

Justin Bates is listed as Customer Hub Advisor at Ocado Retail Ltd at Ocado Retail Ltd.

What is Justin Bates's email address?

AeroLeads has found 1 work email signal at @ocadogroup.com for Justin Bates at Ocado Retail Ltd.

Where is Justin Bates based?

Justin Bates is based in Seaham, England, United Kingdom while working with Ocado Retail Ltd.

What companies has Justin Bates worked for?

Justin Bates has worked for Ocado Retail Ltd, Ocado Group, Geosynthetics Ltd, Peter Savage Limited, and Jhs Builders Merchants Ltd.

Who are Justin Bates's colleagues at Ocado Retail Ltd?

Justin Bates's colleagues at Ocado Retail Ltd include Jakob Lilliehöök, Michal Perkowski, Aris W., George Tohat, and Gabrielle O'Neill.

How can I contact Justin Bates?

You can use AeroLeads to view verified contact signals for Justin Bates at Ocado Retail Ltd, including work email, phone, and LinkedIn data when available.

What schools did Justin Bates attend?

Justin Bates holds 10 O'Levels & 1 Ao Level, General Grammar School Education, B'S & C'S from Bede Grammer School, Sunderland.

What skills is Justin Bates known for?

Justin Bates is listed with skills including Team Building, Sales Process, Powerpoint, Technical Presentations, Contract Management, Purchasing, Key Account Management, and Technical Training.

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