Ben Bateson Email and Phone Number
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Ben's passion is high quality IT Service delivery and customer service. With experience in Local and State government, as well as private enterprise in the Solution Delivery, Change Management, and Software Development spaces, Ben brings together a wealth of experience, to provide first class Process Improvement, and IT Service Delivery.
City Of Port Adelaide Enfield
View- Website:
- portenf.sa.gov.au
- Employees:
- 312
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Senior Business AnalystCity Of Port Adelaide EnfieldAdelaide, Sa, Au
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It Project ManagerCity Of Adelaide Nov 2022 - Mar 2024Adelaide, South Australia, Australia -
Senior Business Solutions SpecialistCampbelltown City Council (Sa) Jun 2022 - Aug 2022Rostrevor, South Australia, Australia -
Manager Operations & ProjectsThorsys Australia Pty Ltd Mar 2021 - May 2022Adelaide, South Australia, AustraliaAssisting with the leadership and project management of a Development team based in Adelaide SA, I take care of the day to day running of all things non Programming at Thorsys Australia. Along with Sales and Billing, administration, and project scheduling, I also assist customers with Business Process Analysis and Solution Design. -
It Customer Care LeadSa Power Networks Jun 2017 - Dec 2020Adelaide, AustraliaStarting with leading a team of two, solely focussed on improving the internal Customer experience between the business and IT, I then absorbed leadership of our then Helpdesk. After implementing and driving a Customer Feedback system (CIO Pulse), raising our NPS, creating and leading an On-site IT product, being Product Owner of both an IT Customer Ticket Portal and internal Knowledge base processes, I then led a Cross Functional IT Operations Team, consisting of Server, Network, Apps Packaging and Desktop Support Engineers, focussing on Root Cause Analysis and Problem Management, again to improve the experience of our internal customers. -
It Service Delivery ConsultantNec Australia Dec 2016 - Jun 2017Adelaide, AustraliaSA Power Networks IT Customer Services Team, focussing on Senior Desktop Support services, Customer VIP processes, business process improvement and customer complaint escalations -
Sales & Channel Manager - AustralasiaInfopos Software Sep 2015 - Nov 2016Brisbane, Queensland, AustraliaAt InfoPOS, I looked after our Australasian Business Partner Channel. Coming from a Sage consultancy background, I focussed on providing our channel of Sage business partners with the tools, software demonstrations and sales collateral they needed to support their customers with InfoPOS. I maintained a Sales pipeline, ensuring a consistent and high quality interaction between the customer and the business partner was met. I worked closely with the Support Manager, Development team, Product Owners and Management to ensure I was supporting the business and our customers any way I could. -
It Solutions ConsultantC.P. Moore Aug 2007 - Apr 2015Rose Park, South AustraliaMy primary role was to assist clients with their IT environment, specifically to support C.P. Moore software solutions (Sage ERP and CRM). This required an extensive knowledge of the technologies these solutions leverage, including Microsoft SQL, Microsoft IIS, as well as Windows Server and integration components to various Microsoft Office and third party applications. I was the internal IT Systems Administrator, ensuring internal systems were maintained, while always looking to improve systems capacity and capability. I was responsible for migrating all physical servers to VMWare ESX, as well as upgrading Microsoft Exchange to further integrate to both the PABX and CRM systems. My key focus has always been Customer Service. During my time at C.P. Moore I had received many communications from our clients, commenting on my commitment to Customer Service, something I am most proud of. In my last 2 years at C.P. Moore, I had successfully transitioned into Business Development and Sales. -
It Project OfficerCity Of Adelaide Mar 2004 - Aug 2007Adelaide, South AustraliaMainly focussed on Level 1/Level 2 IT Support, I was able to focus on IT Customer Service, and truly get to know the business. Upon starting, we had no formal IT site visit roster or schedule, and so I implemented a Site Visit roster to ensure the IT health of our most ticket intense business sites. This allowed for us to get to know the business better, and therefore deliver a better quality service, often getting on top of small issues before they become large problems. In the IT Support team we would often support the Infrastructure team with Server support, from Email Server Administration and Data Backup processes to Network Infrastructure support on site.
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Soe Desktop EngineerCommander Apr 2002 - Mar 2004Adelaide, South AustraliaAt Commander I was positioned in multiple roles where high quality IT support and Customer Service Delivery were required. After multiple successful engagements with the Women's & Childrens Hospital, I was placed at the SA Water IT Support team where I stayed full time for over a year. Other succcessful support engagements included the Department of Human Services, Department of Treasury & Finance, and the University of Adelaide, where professionalism and quality customer service is expected. -
It Sales & Support ManagerPanda Computing Jan 2000 - Mar 2002Wallaroo, South Australia
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It Technical SupportYorke Systems Jan 1999 - Jan 2000Ardrossan, South Australia
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Assistant ManagerWallaroo Computers Jan 1998 - Jan 1999Wallaroo, South Australia
Ben Bateson Skills
Frequently Asked Questions about Ben Bateson
What company does Ben Bateson work for?
Ben Bateson works for City Of Port Adelaide Enfield
What is Ben Bateson's role at the current company?
Ben Bateson's current role is Senior Business Analyst.
What is Ben Bateson's email address?
Ben Bateson's email address is be****@****.com.au
What is Ben Bateson's direct phone number?
Ben Bateson's direct phone number is +614178*****
What skills is Ben Bateson known for?
Ben Bateson has skills like Pre Sales, It Service Management, Software Implementation, Business Process Improvement, Business Analysis, Erp, Business Process, Management, Crm, Microsoft Sql Server, Integration, Business Intelligence.
Who are Ben Bateson's colleagues?
Ben Bateson's colleagues are Annette Knevitt, Dianne Such, Scott Dalgleish, Leanne Reynolds, Cathryn Wilson, Alicja Clisby, Suman Setty.
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