Bathri Narayanan Email & Phone Number

Rich and cross functional experience of 18 years in the field of IT Infrastructure Service Management. Extensively covered the complete IT cycle covering Sales, Pre-sales, Transition and Delivery in the 10 years of experience under various organization across multiple domains.Have strong process orientation and knowledge of ITIL processes. Proven expertise in delivering the portfolio of IMS operations aligning to ITIL methodologies.Have rich experience in opportunity identification, client networking through opportunity closure. Good understanding of customer requirements, Designing and developing techno-commercial solution for different customer requirements across geographies. Strong ‘customer focused’ acumen & rich experience in understanding and measuring ‘customer delight’ parameter and achieving them through objective based delivery execution.Hands on experience in delivery of IMS project with clear focus on deliverables for the customer. Managing the delivery team across field and DC operations ensuring smooth functioning of the project. SPOC for escalations and participating in customer calls on weekly/monthly basis.

Listed skills include Data Centre Operations And Management, Dr Consulting And Management, Dc Dr Lifecycle Management, Itil Best Practices, and 35 others.

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