Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction. Meet sales projection, generate ongoing sales opportunities, achieve company and individual KPI's and sales target. • Achieving a target of top seller in the region. Achieving 40% for core KPI's and over 25k in sales.Deliver excellent 1:1 customer service, greet customers and provide them with purchasing options based on their needs. Demonstrating knowledge regarding the merchandise and company. Work individually and as a team, delivering morning meetings planning ahead e.g. maintain updated knowledge on current products, pricing and promotions. improving daily targets in sales and KPI's. • Completed and passed all Luxottica University/Leonardo training. Attends live virtual classrooms.Contributing to a positive working environment. Develop and implement cross-selling strategies.• Constant positive recognition/feedback through SHINE points by managers and colleagues.

We all know that practical experience is the best, and internships give students that hands-on experience they need. I feel that quality internships are essential to develop key skills that you can't get in a classroom. Skills such as multitasking, communicating, learning to deal with diversity, and dealing with deadlines are different when you are working for someone else, not yourself like you do in college. Internships are also a great way to network with people in the industry. This was a great opportunity for me.I learned that customer service is hard. You cannot please everyone. I have learned that stressing over little things will not get me anywhere. I have learned to work well as a team and that without my counterparts the work would not get done. Another aspect that I learned throughout my internship is to never be afraid to ask lots of questions. By asking questions I got answers.▪ Built trusted, professional relationships with diverse stakeholders from local authorities.▪ Offered additional administrative support through writing reports and enhancing overall company efficiency.▪ Used exceptional communication and relationship-building abilities to develop a positive, friendly, and welcoming environment.▪ Personal assistant to lawyers and accountants.