Batool Aloufi Email & Phone Number

Kuwait

Kuwait City

• Played a key role in driving new business acquisition by identifying potential corporate clients.
• Developed and executed strategic account plans for corporate clients, outlining goals, objectives, and action steps to foster long-term partnerships and revenue growth.
• Conducted regular business reviews with corporate clients, presenting key performance metrics, identifying areas of opportunity, and providing recommendations for optimization and growth.
• Collaborated with cross-functional teams to develop strategies and initiatives that aligned with corporate client objectives and maximized value.

Kuwait

• Proactively managed relationships with a diverse portfolio of client, while driving business growth.
• Demonstrated expertise in understanding client needs, offering personalized solutions, and identifying opportunities for account growth, resulting in increased revenue and engagement.
• Collaborated with teams to develop strategies that aligned with client objectives and drove revenue generation.
• Served as an escalation point for clients, providing effective resolutions and ensuring high client satisfaction.
• Utilized CRM software to manage client relationships, track sales activities, and maintain accurate records.

Kuwait City, Al Kuwayt, Kuwait

• In-charge of clients in the middle east, and building and maintaining a client portfolio.
• Handling outbound calls and proactively calling assigned customer base and leads.
• Assisting customers to open and manage their account and following up on contacts for future business prospects.
• Achieve sales targets and retain clients for more deposits.
• Managed, reviewed, and delivered client solutions for different needs.

Kuwait

• Place phone calls and attend meetings with potential clients to educate them on services and products offered by the company.
• Professional reporting and continuous client feedback and retaining client's relationship by providing the best service.
• Handled social media management for clients by using the best marketing strategy and the best content and visuals.
• Planning with client's business objectives in mind, coupled with implementation that communicates messages and achieves results.
• Finding winning strategies to grow client's community and keep it engaged.
• Established departmental development activities to support internal growth metrics.

Kuwait

• Responsible for communicating and coordinating with MYBOX partners, origins, and suppliers.
• Collects and analyzes customer and delivery information to prepare shipments and service reports.
• Identifies problems and proposes solutions to improve and enhance MYBOX's service.
• Oversees the adherence to all shipping requirements and conducts thorough follow-up on the performance.
• Coordinates with departments to ensure customer satisfaction and provide professional customer support.
• Tracks key metrics to evaluate the effectiveness of the service and utilize the results to refine the shipping procedures to enhance and optimize the performance.

Kuwait

• Responsible for overseeing customer service and managing social media platforms.
• Oversees communication and coordination with suppliers for all product-related matters.
• Manages inventory in the warehouse and showrooms by coordinating product movements.
• In-charge of graphic design for marketing materials, and website editing, encoding, and monitoring.
• Assists the marketing team in developing profitable sales and marketing strategies.
• In charge of communication and coordination with the Ministry of Health to obtain necessary approvals.