Batool Bahaa Email & Phone Number

I've Delivered value added solution that focus on IT Service Management, Business Transformation andOrganizational Change Management based on ITIL best practices that focus on the people, process,technology and information perspectives of providing integrated organization wide businesssolutions within the IT infrastructure. This includes all aspects of ITSM best practices and methodsfrom analysis, through architecture and design, to planning, implementation, and support.Area of Expertise:- Service Management (ITIL certified)- ITSM solution design and Implementation- BTO solution design- Process/Requirements Definition and Implementation- Managing and leading resources- Ability to understand and capture technical as well as business requirements- Work effectively in a team environment to accomplish organizational goals.- Develop and maintain effective working relationships as required externally and internally.- Respond adequately to customer needs through a solid understanding of their changing requirements.- Demonstrate sound analytical and problem-solving skills.- Ability to learn and become more efficient in new technologies.- Efficient mentor and instructor

Listed skills include It Service Management, Team Leadership, Team Management, Telecommunications, and 13 others.

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  Faculty Of Computer Science And Information System Ain Shams University

  Information System