Batool is a SAP IS-U Functional Senior Consultant (Billing & Invoicing and Customer Service) with experience in designing, configuring & developing SAP R/3 IS-U based solutions for renowned clients in the Utilities sector.• She has around 13 years of total IT experience which includes 12 years of experience in SAP ISU. She has hands-on experience in implementation, Support and Upgrade of IS-Utilities domain projects mainly in, o Billing and Invoicing o Customer Service o Device Management / AMI• She has successfully demonstrated various leadership roles like Project Manager, Program Manager during her tenure with large and medium size SAP accounts. • Major contributions and strengths are driving and leading requirement gathering sessions along with other functional IS-U consultants and bringing it to logical ends and bilateral agreements• She was recognized twice with an Outstanding Award for her contribution to the Projects in Nov'14 (SnoPUD) and Nov' 16 (MTEMC)