Batool Kazmi Email & Phone Number

Oakville, On, Ca

Toronto, Ontario, Canada

Burlington, Ontario, Canada

- Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates- Build strong customer relationships and deliver excellent customer service- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience- Act as a change management lead by assisting with the implementation of new policies and procedures

Burlington, Ontario, Canada

- Establishes a customer service experience that is meaningful and effective.- Manages all required administrative documentation related to the recently authorized loan -applications and current customer accounts.- Completes all credit, Loan payout and legal documentation information while conforming to bank policies and procedures.- Ensure the delivery of customer service fosters overall customer and business line/ department satisfaction.

Halton Hills, Ontario

• Provide consistently high standards of customer experience within the Store in accordance with Banana Republic’s Brand Values and service standards• Responsible for Loss Prevention and Operational compliance within store• Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable• Responsible for execution and processing of both incoming and outgoing merchandise• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment• Comply with all policies & procedures, operational core competencies and key accountabilitiesMaintain physical condition of store according to relevant guidelines

Milton, Ontario

• Handled purchase and return transactions between customers and the retail store through the use of the POS system • Answered phones and directed customer inquiries to appropriate parties• Maintained an awareness of all promotions, and advertisements • Provided a smooth transition between the change of optimum system to the pc-optimum system• Maintained a clean, organized work area• Ensure loss prevention systems and procures are performed according to guidelines • Sold lottery and redeemed prizes according to OLG standards• Followed all OLG operating procedures and contractual requirements• Completed any and all other tasks assigned by manager

Bachelor Of Commerce (B.Com.), Business Technology Management

High School Diploma