Abhinandan Batra Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Managed merchandising projects including in-store execution, planogram maintenance, and display/signage organization to optimize product placement and visual appeal. • Executed new product launches, constructed displays, and maintained store aesthetics to align with company standards. • Conducted resets and merchandising tasks with a focus on safety, efficiency, and attention to detail. • Collaborated with cross-functional teams to address customer inquiries, implement… Show more • Managed merchandising projects including in-store execution, planogram maintenance, and display/signage organization to optimize product placement and visual appeal. • Executed new product launches, constructed displays, and maintained store aesthetics to align with company standards. • Conducted resets and merchandising tasks with a focus on safety, efficiency, and attention to detail. • Collaborated with cross-functional teams to address customer inquiries, implement solutions, and enhance the customer experience. • Consistently achieved high customer satisfaction ratings by providing clear communication, problem-solving, and proactive customer service. • Demonstrated adaptability and a proactive mindset in completing assigned responsibilities and handling dynamic in-store needs. Key responsibilities: Merchandising, Planogram Maintenance, Product Launches, Store Aesthetics, Customer Satisfaction, Cross-Functional Collaboration, Display Construction, Store Resets, Safety Protocols, Adaptability. Show less

British Columbia, Canada

Project - Cirque du Soliel’s Echo! • Managing day-to-day retail operations for Cirque du Soleil’s Echo, ensuring smooth merchandise sales and guest satisfaction. • Delivering exceptional customer service by offering personalized product recommendations and assisting guests with purchases. • Maintaining merchandise displays and inventory control, optimizing the retail environment to boost sales. • Handling point-of-sale transactions, processed payments, and balanced cash… Show more Project - Cirque du Soliel’s Echo! • Managing day-to-day retail operations for Cirque du Soleil’s Echo, ensuring smooth merchandise sales and guest satisfaction. • Delivering exceptional customer service by offering personalized product recommendations and assisting guests with purchases. • Maintaining merchandise displays and inventory control, optimizing the retail environment to boost sales. • Handling point-of-sale transactions, processed payments, and balanced cash registers efficiently. • Collaborated with the production team to align merchandise promotions with show themes and audience preferences. • Monitoring sales trends and implemented strategies to increase revenue through targeted promotions and product positioning. • Training and mentoring team members to ensure high performance and consistency in service standards. • Contributing to a positive brand experience by representing Cirque du Soleil’s unique and artistic appeal in retail interactions. Show less

Greater Vancouver, British Columbia, Canada

• Acted as a front-line representative, effectively managing customer inquiries, resolving issues, and ensuring exceptional customer experiences. • Gained an in-depth knowledge of company products and services, enabling clear and effective communication with customers. • Collaborated with operational teams, providing valuable insights for employee training and development initiatives. • Contributed to the standardization of policies and procedures, streamlining approaches for… Show more • Acted as a front-line representative, effectively managing customer inquiries, resolving issues, and ensuring exceptional customer experiences. • Gained an in-depth knowledge of company products and services, enabling clear and effective communication with customers. • Collaborated with operational teams, providing valuable insights for employee training and development initiatives. • Contributed to the standardization of policies and procedures, streamlining approaches for consistency and efficiency. • Utilized customer service software and CRM systems to efficiently manage customer interactions, maintaining detailed and accurate records. • Successfully transitioned from security roles to Customer Service Team Lead, showcasing adaptability, leadership, and a commitment to service excellence. • Supervised and led a team of security personnel, ensuring compliance with company policies and maintaining a safe and secure environment. • Enforced departmental guidelines and internal procedures to uphold organizational standards. • Proactively addressed potential issues, collaborating with operational teams to communicate and implement new policies and processes. • Provided mentorship and coaching to security staff, fostering a positive, cohesive, and high-performing team atmosphere. Show less

Vancouver, British Columbia, Canada

• Client Relations: Deliver exceptional customer service to tenants, visitors, and staff, fostering a welcoming and professional environment. • Front Desk Operations: Oversee front desk activities by greeting visitors, responding to inquiries, and directing them to appropriate contacts. • Security Coordination: Ensure building security by managing access points, issuing visitor badges, and coordinating with security personnel. • Facilities Management: Collaborate with maintenance… Show more • Client Relations: Deliver exceptional customer service to tenants, visitors, and staff, fostering a welcoming and professional environment. • Front Desk Operations: Oversee front desk activities by greeting visitors, responding to inquiries, and directing them to appropriate contacts. • Security Coordination: Ensure building security by managing access points, issuing visitor badges, and coordinating with security personnel. • Facilities Management: Collaborate with maintenance teams to address facility issues promptly, ensuring the building is well-maintained and operational. • Event Coordination: Support the organization and execution of corporate events, meetings, and conferences, ensuring all logistical aspects are efficiently managed. • Vendor Liaison: Serve as the primary contact for vendors regarding service calls, deliveries, and building maintenance needs. • Administrative Support: Perform essential administrative duties, including scheduling, maintaining records, and managing mail and package deliveries. • Emergency Response: Act as a point of contact during emergencies, adhering to protocols to ensure the safety and security of all occupants. • Hospitality Services: Coordinate transportation, dining, and other personal services for tenants and visitors, enhancing their overall experience. • Building Communication: Distribute important updates and communications to tenants and staff, ensuring clear and timely information dissemination. Show less

India

• Worked with Kent IT Dept using Kent Cam Call Customer Virtual Interaction system to enhance customer experience for sales support, virtual marketing and meeting the targets.• Managed National and Overseas team of six for B2B and B2C lead generation and business development.• Provided leadership, guidance and coaching to a team of customer service agents.• Prepared MIS reports using Microsoft LMS and Excel for customer databases.• Supervised team for product support and issue… Show more • Worked with Kent IT Dept using Kent Cam Call Customer Virtual Interaction system to enhance customer experience for sales support, virtual marketing and meeting the targets.• Managed National and Overseas team of six for B2B and B2C lead generation and business development.• Provided leadership, guidance and coaching to a team of customer service agents.• Prepared MIS reports using Microsoft LMS and Excel for customer databases.• Supervised team for product support and issue resolution.• Tracked quality control process, identifying opportunities for enhancement.• Prepared staff schedules and managed operations.• Achieved 100% quality audit completion for the Operational team each month.• Standardized audit processes across various roles and departments.• Collaborated with team members to address escalated inquiries and resolve complex customer issues. Show less

Noida, Uttar Pradesh

• Market Analysis & Strategy Development: Conducted comprehensive market research and analyzed customer feedback to create targeted marketing strategies for interior design consultation, project execution, and building maintenance services.• Operational Excellence: Managed marketing operations to ensure alignment with industry standards and company policies, optimizing processes to enhance efficiency and effectiveness in interior design and building maintenance sectors.• Process… Show more • Market Analysis & Strategy Development: Conducted comprehensive market research and analyzed customer feedback to create targeted marketing strategies for interior design consultation, project execution, and building maintenance services.• Operational Excellence: Managed marketing operations to ensure alignment with industry standards and company policies, optimizing processes to enhance efficiency and effectiveness in interior design and building maintenance sectors.• Process Improvement: Identified and implemented process enhancements to improve customer satisfaction and streamline marketing workflows related to interior design projects and building maintenance.• Data Analysis & Reporting: Monitored and analyzed key performance indicators (KPIs) related to marketing effectiveness, client engagement, and campaign success, generating detailed performance reports to inform strategic decisions.• Cross-functional Collaboration: Coordinated with teams across interior design, project management, and maintenance services to ensure cohesive marketing strategies and seamless campaign execution.• Client Relationship Management: Developed and maintained strong client relationships, boosting retention and loyalty through customized marketing efforts and exceptional service delivery in interior design and building maintenance.• Risk & Compliance Management: Ensured marketing strategies and activities adhered to industry regulations and risk management protocols relevant to interior design and building maintenance.• Team Leadership & Development: Led and mentored the marketing team, providing training, support, and performance management to achieve high standards of service delivery and foster professional growth. Show less

Noida, Uttar Pradesh, India

• Conduct in-depth market research to identify trends, opportunities, and potential clients within the exhibition space industry for India International Hospitality Expo 2018 under strategic Marketing Team.• Analyze competitor activities and market dynamics to develop strategies for staying competitive.• Collect and analyze data related to customer preferences, industry demands, and emerging trends.• Collaborate with the sales team to develop effective exhibition space selling… Show more • Conduct in-depth market research to identify trends, opportunities, and potential clients within the exhibition space industry for India International Hospitality Expo 2018 under strategic Marketing Team.• Analyze competitor activities and market dynamics to develop strategies for staying competitive.• Collect and analyze data related to customer preferences, industry demands, and emerging trends.• Collaborate with the sales team to develop effective exhibition space selling strategies.• Create pricing structures and packages that align with market demand and maximize revenue.• Develop sales collateral, presentations, and promotional materials to support the sales efforts.• Identify and target potential exhibitors, both domestically and internationally.• Build and maintain strong relationships with existing clients, exhibitors, and partners.• Customize proposals and negotiate contracts to secure bookings for exhibition spaces.• Provide exceptional customer service to exhibitors, addressing their needs and ensuring satisfaction. Show less

India

• Worked for British Gas, Sainsbury Energy United Kingdom for the Financial settlements.• Handled inbound and outbound calls to customer queries for energy services.• Managed energy and gas bill accounts, debt collection, and settlements.• Mentored new team members and supported backend operations.• Assisted with Order Support Questions and Escalated inquiries.• Ensured team members' adherence to policies and service level expectations.• Conducted regular audits of… Show more • Worked for British Gas, Sainsbury Energy United Kingdom for the Financial settlements.• Handled inbound and outbound calls to customer queries for energy services.• Managed energy and gas bill accounts, debt collection, and settlements.• Mentored new team members and supported backend operations.• Assisted with Order Support Questions and Escalated inquiries.• Ensured team members' adherence to policies and service level expectations.• Conducted regular audits of Operations team members. Provided feedback based on audit results to enhance performance.• Created, maintained, and reviewed training modules based on audits and analysis.• Supported development of standardized training content for operational teams. Show less

Noida, Uttar Pradesh, India

• Customer Service Excellence: Managing customer inquiries and providing timely resolutions for everyday banking products such as savings accounts, credit cards, and personal loans.• Operational Efficiency: Overseeing daily banking operations to ensure compliance with regulatory standards and Barclays' internal policies.• Process Improvement: Identifying areas for process optimization to enhance customer experience and operational workflows.• Data Analysis & Reporting: Monitoring… Show more • Customer Service Excellence: Managing customer inquiries and providing timely resolutions for everyday banking products such as savings accounts, credit cards, and personal loans.• Operational Efficiency: Overseeing daily banking operations to ensure compliance with regulatory standards and Barclays' internal policies.• Process Improvement: Identifying areas for process optimization to enhance customer experience and operational workflows.• Data Analysis & Reporting: Monitoring key performance indicators (KPIs) related to customer satisfaction, transaction volumes, and service efficiency, while generating regular performance reports.• Cross-functional Collaboration: Liaising with different teams such as IT, Risk, and Compliance to ensure seamless delivery of banking services.• Customer Relationship Management: Building and maintaining strong relationships with clients to enhance customer retention and loyalty.• Risk & Compliance Management: Ensuring adherence to banking regulations and risk management protocols in everyday banking processes.• Team Leadership & Development: Leading and mentoring a team to ensure high standards of service delivery, providing training, support, and performance management. Show less

Graduate Diploma In Business Administration, Global Buisness Management, 3.23

Activities and Societies: Team Leader - Jan 2023 Orientation GBM Volunteer - Industry insider Event 2022 Member For Society.

Bachelor Of Science - Bs, Interior Design, Percentage - 6.7 Grade - B+

Activities and Societies: Member India Interior designers Association Member Federation Creative Artist India Amity human values Quarter.

Postgraduate Diploma One Year, Trade Fair, Event & Convention Research Managment, 4.6/ 5 Gpa

Activities and Societies: Company visits, event visits, and guest lectures by professionals from the industry. Major: Trade Fair.

Corporate Communication In Ielts - English Language, English Language And Literature, General, A+

Activities and Societies: Corporate Communication , public speaking

Basic Security Training Certification, Security And Loss Prevention Services, 89

Master'S Degree, Sustainability Studies