• Directed the development of a dealership business portal generating +$5 million a year in revenue.• Developed a consumer-facing, self-serve portal capable of thousands of daily transactions, warranty quotes, warranty policies, and claims management, increasing customer satisfaction from 62% to 90% over six months.• Administered Salesforce backend for both portals using Salesforce and custom Visualforce and Apex scripts to sync contact data from the customer portal to the business… Show more • Directed the development of a dealership business portal generating +$5 million a year in revenue.• Developed a consumer-facing, self-serve portal capable of thousands of daily transactions, warranty quotes, warranty policies, and claims management, increasing customer satisfaction from 62% to 90% over six months.• Administered Salesforce backend for both portals using Salesforce and custom Visualforce and Apex scripts to sync contact data from the customer portal to the business portal. Show less

* Spearheaded end-to-end billing and B2B payment operations, focusing on providing seamless service to merchants, ensuring secure and efficient checkout processes, and invoice management.* Contribute to the product discovery and definition of Buffer’s AI Assistant. * Exhibited deep domain expertise in financial transaction systems by leading global VAT ID and tax collection initiatives, enhancing payment processing reliability.* Oversaw key Stripe products, expediting time-sensitive… Show more * Spearheaded end-to-end billing and B2B payment operations, focusing on providing seamless service to merchants, ensuring secure and efficient checkout processes, and invoice management.* Contribute to the product discovery and definition of Buffer’s AI Assistant. * Exhibited deep domain expertise in financial transaction systems by leading global VAT ID and tax collection initiatives, enhancing payment processing reliability.* Oversaw key Stripe products, expediting time-sensitive product delivery, and enhancing the efficiency of the checkout platform.* Developed a self-serve price migration hub, showcasing methodical execution abilities and alignment with organizational strategy.* Fostered cross-functional team collaboration to optimize conversion funnels, resulting in increased activation rates and improved shopper engagement.* Successfully combined relentless customer empathy with data-driven strategies and effective cross-team collaboration, leading to the development of a clear product prioritization framework and execution roadmap. Show less

• Founded and scaled a revenue-positive B2B SaaS bootstrapped staff scheduling two-sided marketplace company to profitability before exiting it.• Implemented Stripe Checkout, Billing, and Customer Portal as the primary payment UX, processing hundreds of monthly charges.• Improved the overall product quality and development process for a cross-functional team of 4 by focusing on the customer journey using a scorecard of metrics.

• Led as the Primary Product Designer & Manager for a highly-rated (4.5 on App Store) music streaming application, serving 180,000 users and handling freemium plan management from onboarding to upgrade paths.• Incorporated Stripe & Recurly as the primary payment methods, facilitating seamless billing profile management for the users.• Implemented customer support strategies that reduced response time from 12h to 2h, enhanced customer support reach to 80%, and decreased overall customer… Show more • Led as the Primary Product Designer & Manager for a highly-rated (4.5 on App Store) music streaming application, serving 180,000 users and handling freemium plan management from onboarding to upgrade paths.• Incorporated Stripe & Recurly as the primary payment methods, facilitating seamless billing profile management for the users.• Implemented customer support strategies that reduced response time from 12h to 2h, enhanced customer support reach to 80%, and decreased overall customer support volume by 25% in a B2C context.• Designed an efficient front-end interface and workflow for the internal music catalog management system, reducing music catalog management time by over 80%.• Expanded newsletter email list by 17x through strategic email campaigns, guest blogging, and the creation of a referral program.• Developed a groundbreaking music product, earning features in Billboard Magazine and other major music industry publications. Show less

Consultant for new platform for media management & consumption. Social Media implementation

- Restructured the existing Ad Ops department- Provide ongoing leadership to the Optimization Managers who oversee campaign performance and delivery.- Part of the Core Leadership Team at Chango

* Recruit, lead & manage a team of campaign managers * Work with a worldwide sales team - USA, UK, Asia, Australia * Work with advertisers and agencies on special projects and placements * Maintain relationships with industry vendors * Oversaw the network migration from Falk to DFP Ad Server * Oversaw the integration of DART Sales Manager * Trafficked a network of over 150 publishers/sites and 1 billion monthly impressions… Show more * Recruit, lead & manage a team of campaign managers * Work with a worldwide sales team - USA, UK, Asia, Australia * Work with advertisers and agencies on special projects and placements * Maintain relationships with industry vendors * Oversaw the network migration from Falk to DFP Ad Server * Oversaw the integration of DART Sales Manager * Trafficked a network of over 150 publishers/sites and 1 billion monthly impressions * Largest technology network worldwide Show less

* Manage all online advertising on the Canada.com network of sites * Worked with Offline and Online sales teams * Ensure all contractual obligations are met * Recognize revenue from all online media contracts * Manage traffic coordinator * Assist Media Sales team to meet annual sales targets (We hit 120% of budget target in FY06) * Work with clients and third-party ad servers to troubleshoot creative *… Show more * Manage all online advertising on the Canada.com network of sites * Worked with Offline and Online sales teams * Ensure all contractual obligations are met * Recognize revenue from all online media contracts * Manage traffic coordinator * Assist Media Sales team to meet annual sales targets (We hit 120% of budget target in FY06) * Work with clients and third-party ad servers to troubleshoot creative * Ensure all creative meets canada.com/IAB specs Show less

* Developed site maintenance procedures for the largest automotive website in N. America * Facilitated regular site content updates * Produced, tested and deployed online * Project Management (Annual budget over $4 million) * Implement integrated & national interactive traffic generating campaigns * Manage outside vendors/partners/freelancers * Ensure projects deliver on brief and on budget * Project Reporting… Show more * Developed site maintenance procedures for the largest automotive website in N. America * Facilitated regular site content updates * Produced, tested and deployed online * Project Management (Annual budget over $4 million) * Implement integrated & national interactive traffic generating campaigns * Manage outside vendors/partners/freelancers * Ensure projects deliver on brief and on budget * Project Reporting & Documentation * Web Site Statistics Analysis & Reports Show less

* Web Content Maintenance ­ GM Dealership websites * Research & Competitive Analysis * Grew client newsletter subscriber list from 7000 to over 15000 * Produced a nation wide online voting tool for People's Choice Awards * `Post Mortem' Analysis (Process Improvement) (Clients include GM Dealership