John Paul Miralo Email & Phone Number

Caloocan, NCR, PH

Mandaluyong, National Capital Region, Philippines

• Handle end-user interactions via telephone, chat and/or email platforms.
• Assist with installing (uninstalling), troubleshooting applications, networks and setting configurations, resetting password, and providing recommendations to inquiries.
• Determine solutions to issues and decides when to escalate problems to specialists for faster resolution

Quezon City, National Capital Region, Philippines

• Handle employee interactions via telephone.
• Provide troubleshooting hardwares (PoS, scanner, printer, PIN pad, self check-out kiosk) and network configurations.
• Answer user inquiries with operational processes.

Quezon City, National Capital Region, Philippines

• Assists faculty members, students and parents with inquiries and procedures related to various department activities.
• Prepares and setup location and equipment for events and activities (enrolment, enlistment and adjustment of students and subjects schedules, grade encoding) of the department.
• Facilitates in organizing, sorting, encoding of data and updating various records of the IT section of the Records Management and Management information system department of the university.

Quezon City, National Capital Region, Philippines

• Provide one-on-one and group English basics classes to grade-school Korean students.
• Prepare materials, lessons, topics, homework and activities.
• Participate in daily planning, meetings and training of teachers for calibration and knowledge improvement.