- Reading all appointment reports daily, making sure data entry and document collection were performed accurately by team members, and the patient journey was delivered as promised by vendors.- Resolve any issues that may arise during the appointments with patients or vendors- Ensuring cash collection was handled properly and accurately during appointments and reporting all transactions weekly.- Managing team meetings, creating appointment calendars and staff rota every week.-… Show more - Reading all appointment reports daily, making sure data entry and document collection were performed accurately by team members, and the patient journey was delivered as promised by vendors.- Resolve any issues that may arise during the appointments with patients or vendors- Ensuring cash collection was handled properly and accurately during appointments and reporting all transactions weekly.- Managing team meetings, creating appointment calendars and staff rota every week.- Assisting team members in responding to aftercare follow-up questions coming from patients.- Collaborating with the business support manager in escalating and resolving aftercare or vendor complaints.- Recruiting, training, and coaching team members and motivating them towards achieving cross-sales, online reviews, patient satisfaction, and referral generation targets.- Attending appointments whenever a backup is necessary. Show less

- Monitoring the patient coordination team during medical appointments with patients.- Maintaining a regular dialogue with patients before arrival, while they are in Turkey, and after they go back to their home countries.- Identifying cross-selling, up-selling, and patient referral opportunities where possible and collaborating with the sales team for execution.- Getting patient reviews for the social media accounts.- Following up with treated patients, checking up on their… Show more - Monitoring the patient coordination team during medical appointments with patients.- Maintaining a regular dialogue with patients before arrival, while they are in Turkey, and after they go back to their home countries.- Identifying cross-selling, up-selling, and patient referral opportunities where possible and collaborating with the sales team for execution.- Getting patient reviews for the social media accounts.- Following up with treated patients, checking up on their recovery by obtaining information at regular intervals, and advising the best course of action for excellent surgical results.- Responding to routine aftercare inquiries (scale #1), refer issues or complaints to the aftercare nurse (medical queries) or business support manager (non-medical queries).- Contributing to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships, and winning their referrals.- Providing on-the-job training to the new employees- Executing random audits to check customer service quality on the field. Show less

- Attending medical appointments with patients during the consultation, procedure, discharge, checkup, and providing translation where necessary.- Maintaining regular dialogue with patients prior to arrival, while they are in Turkey, and after they go back to their home countries.- Identifying cross-selling, up-selling, and patient referral opportunities where possible and collaborating with the sales team for execution.- Getting patient reviews and taking pictures/videos with… Show more - Attending medical appointments with patients during the consultation, procedure, discharge, checkup, and providing translation where necessary.- Maintaining regular dialogue with patients prior to arrival, while they are in Turkey, and after they go back to their home countries.- Identifying cross-selling, up-selling, and patient referral opportunities where possible and collaborating with the sales team for execution.- Getting patient reviews and taking pictures/videos with patients prior to their departure.- Following up treated patients, checking up on their recovery by obtaining information at regular intervals, and advising the best course of action for excellent surgical results.- Responding to routine aftercare inquiries (scale #1), refer issues or complaints to the aftercare nurse (medical queries) or business support manager (non-medical queries).- Contributing to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships, and winning their referrals. Show less

- Organizing and preparing the security staff for the flight operations during the day's shift and managing them.- Following the procedures given by several destination customs border police authorities (USA, UK, Canada, Germany, Israel) and executing them with discipline and strict professionalism. Some of the security procedures which are executed are travel document checks, body and baggage control of passengers, screening cargoes, screening catering supplies of aircraft, generating a… Show more - Organizing and preparing the security staff for the flight operations during the day's shift and managing them.- Following the procedures given by several destination customs border police authorities (USA, UK, Canada, Germany, Israel) and executing them with discipline and strict professionalism. Some of the security procedures which are executed are travel document checks, body and baggage control of passengers, screening cargoes, screening catering supplies of aircraft, generating a secure area at the airside, and screening every element that will be let into the aircraft.- Performance appraisal of security staff- Daily shift planning - Monitoring of all operation steps to be done by the deadlines.- Keep all the teams dedicated to the operation motivated and be sure that every of them executes all the procedures in a professional and kind manner.- Preparing a daily report of operation to the taskmaster. Show less

- Checking passengers’ profiles by interviewing them and investigating their travel documents in order to understand if there are any risky profiles that may turn out to be dangerous for the flight or an illegal immigration attempt.- Checking passengers' travel documents whether they had been forged altered or invalid.

- Overseeing regional business operations/overseeing daily operations- Creating profits and loss reports for headquarter in Romania.- Helping develop sales strategies and setting corporate sales targets.- Supervising the event preparations.- Ensuring teams offer excellent customer service- Spotting new business opportunities

- Executed marketing research- Supported the sales activities- Managed all coordination between sales and delivery processes.- Supervised the event production, truck loading, installation, and dismantling of events’ hardware and the onstage performance.

- Creating interactive event ideas according to customers' marketing plans.- Supervised all events from production to the last delivery point.- Prepared the presentations of events in order to support the sales team- Organized events with third-party providers.- Interview with candidates- Coordination of logistics in between events.