Analist
Current• Developed and implemented proactive measures to prevent revenue loss due to production incidents, collaborated with cross-functional teams, and conducted regular audits and assessments.• Skilled in troubleshooting, configuring, and using customized software deployed throughout production.• Collaborated with the Global Service Delivery (GSD) team to ensure the smooth running of Global Production Operations on Afiniti accounts based in APAC, Turkey and Korea.• Deployed customized Grafana monitoring and alerting tools for detecting and troubleshooting issues during production.• Effectively addressed and resolved technical challenges pertaining to the deployment of Docker containers and microservices on Linux virtual machines within a production environment.• Conducted root cause analysis, reviewed SOPs, and documented troubleshooting guides on Confluence for frequently occurring issues to prevent their recurrence.• Conducted initial assessments of business impact and urgency, and performed troubleshooting of production incidents for all stakeholders.• Analyzed data from JIRA using MS Excel to translate it into meaningful information for management.• Preparing reports using SQL server/MySQL/PostgreSQL/Greenplum as requested by Production Leadership.