- Implemented the IT TOM (Target Operation Model) to the local IT system process flow- Audited the IT Change, IT Service Continuity and Software Assets management team- Determined the risks and KPIs for all IT components- Analyzed the requests from marketing and finance departments for Lotus Notus change- Supported Business development team on X-Trade Management System software

- Responsible from decreasing the workload , increasing the efficiency , making BCM & Emergency Management activities document and updating BCM policies and procedures- Supporting a business impact analysis (BIA) to assess internal and external threats and the risk they pose to our clients and recommendsmitigation strategies to reduce or eliminate identified risks- Working closely with technology teams to develop/maintain disaster recovery plans for critical systems and… Show more - Responsible from decreasing the workload , increasing the efficiency , making BCM & Emergency Management activities document and updating BCM policies and procedures- Supporting a business impact analysis (BIA) to assess internal and external threats and the risk they pose to our clients and recommendsmitigation strategies to reduce or eliminate identified risks- Working closely with technology teams to develop/maintain disaster recovery plans for critical systems and applications- Initiating and coordinating trainings and awareness programmes- Developing and implementing Emergency Management,Emergency Response via BCM Governance Show less

Participated to the meetings that consist of workshops, seminars, case studies and tech talks.