S.Batuhan Karagöl Email & Phone Number

İstanbul, İstanbul, Tr

İstanbul, Türkiye

• Established criteria for each milestone within product roadmap as means to measure developmental progress.• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.• Monitored market trends and competitor performance to update promotional strategies.• Analyzed metrics to measure product performance.• Coordinated design meetings and decisions with internal departments and teams.• Set goals and formalized policies to maximize team performance and keep project on-task.• Directed planning and budgeting efforts.• Compiled product and customer data to generate informed profit projections.• Liaised with clients to better understand business needs and current market landscape.• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.• Managed product demonstrations and testimonials for performance evaluation.• Developed product documentation to communicate upcoming features and products to internal teams.• Prioritized roadmap in order to achieve product goals and metrics.• Coordinated project planning and execution with team members and team leads.• Planned new product external launch and release while managing cross-functional implementation of plan.• Managed product development lifecycle from conception to release.

İstanbul

• Reviewed customer files on regular basis to make sure receivables were in sound condition.• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.• Made decisions and recommendations about extending lines of credit.• Summarized all key information regarding investigation into detailed report for delivery to client.• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.• Analyzed large amounts of data to find patterns of fraud and anomalies.• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.• Investigated cases of insurance and credit card fraud, which involved upwards of $20 per case.• Testified in court for both civil and criminal cases, answering questions honestly and respectfully.• Noted and followed up on any unusual behavior.• Collected and organized all surveillance data and information to protect client possessions and workspaces.• Processed and logged accurate and detailed incident reports.• Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.• Received incoming calls and messages and addressed or triaged phone requests.