Batul P. Email & Phone Number

Kirkland, Washington, United States

• Act as the central point of contact for internal sales teams, by overseeing order desk, sales, accounting, and customer service operations while addressing product and client-related queries.
• Manage end-to-end customer sales incentive programs, through the coordination of tier structures, and making discount decisions to drive sales and achieve business goals.
• Support c-suite executives by managing small-scale projects and coordinating internal events, from pre-planning through execution, to enhance team collaboration and productivity.
• Lead new dealer orientation using ERP software to coordinate documents and licenses, ensuring smooth onboarding.
• Oversee the Marine resellers program by coordinating the maintenance of records, vetting applications, and following up with resellers to ensure compliance and partnership success.
• Provide support to Sales Managers as needed on various campaigns and programs, offering assistance in the execution of sales strategies and initiatives that work toward meeting quarterly and annual sales goals.

Bahrain

• Collaborated with cross-functional teams, including operations and client services, to establish partnerships with carrier providers that aligned with the needs and objectives of clients.
• Liaised between vendors and clients, addressed concerns, and resolved issues to boost client retention and drive sales.
• Utilized data analysis techniques to evaluate account and service histories, identify trends, and mitigate potential issues.
• Led a team of carrier service representatives responsible for managing relationships with over 50 clients.

Bahrain

• Conducted small- and large-scale market research projects while providing administrative support to diverse internal teams throughout the process.
• Collaborated with market research analysts to collect and analyze data through primary and secondary research methods, including in-person interviews and telephonic surveys.
• Assisted in quality control measures of data sets to maintain high standards for client reporting.
• Demonstrated consistent achievement of individual performance metrics, displaying strong attention to detail, creative problem-solving, and project management.