Store Manager
CurrentCustomer Service Manager (2016 – 2024)• Ensure customer service excellence that led to #4 ranking among 300 locations• Manage a team of 18 sales associates responsible for up to $30k in daily sales• Accountable for all sales metrics and overall store performance• Recruit, onboard, and train all incoming staff based on team needs• Conduct monthly and annual one-on-one reviews to ensure KPIs are met or exceededAssistant Manager (2013 – 2016)• Led and maintained an efficient sales team under pressure, such as Black Friday• Resolved all customer inquiries & issues in support of Customer Service Manager• Ensured sales associates were properly engaged and productive• Utilized discount and approval rights to close deals and drive salesSales Associate (2011 – 2012)• Appointed Pro Audio / Hi-Tech department manager based on high sales performance• Merchandized inventory for maximum sales interaction• Developed intimate customer relationships that drove sales• Appraised music equipment for lucrative re-sale• Instructed musical workshop classes & served as mentor for musicians