I successfully develop and manage a B2B customer portfolio, achieving double-digit growth primarily in the French-speaking part of Switzerland. In some cases, I also support clients in the German-speaking regions and Ticino, ensuring their diverse needs are met.My responsibilities include:Client Consultation: Provide expert advice to medium and large companies (50 to 500 employees).Portfolio Management: Monitor, train, retain, and develop the existing client… Show more I successfully develop and manage a B2B customer portfolio, achieving double-digit growth primarily in the French-speaking part of Switzerland. In some cases, I also support clients in the German-speaking regions and Ticino, ensuring their diverse needs are met.My responsibilities include:Client Consultation: Provide expert advice to medium and large companies (50 to 500 employees).Portfolio Management: Monitor, train, retain, and develop the existing client base.Relationship Building: Establish and maintain strong relationships with both customers and colleagues.Acquisition of New Customers: Proactively seek and secure new business opportunities.Knowledge Sharing: Promote a culture of learning by sharing successes and lessons learned with the team.Performance Excellence: Consistently meet and exceed KPIs and targets.CRM Management: Regularly update and report on CRM systems (Salesforce). Show less

Responsible for the entire recruitment process, from the definition of the position to the integration and follow-up of the candidates in the company in the fields of engineering: • Assessing customer needs to provide an appropriate support • Building a relationship of trust with clients and candidates

- Manage a team of Account Managers and Account Executive looking after the Greater London area including Gatwick & Heathrow airports- Provide constant feedback and support to my team members- Hold regular meetings, performance and appraisal reviews- Set quarterly targets- Responsible for area growth and development- Recruitment and training new employees

- Account Management for a portfolio of 200+ properties in the Western part of Switzerland- Business Development: research and acquisition of new potential partners- Consultancy regarding hotel sales, revenue optimization and sales strategy set up- Market visits, organization of partner and team events, workshops and trainings

- Opening of a temporary office in the Italian part (team of three employees) in April 2014- Providing support to hotels: through phone and face to face visits- Delivering training to new hotels on how to use extranet and rates & availability system

-support hotels in the use of Booking.com’s system-advise hoteliers regarding their page -assist with the settlement of requests for hotels and customers

- Help compile general feedback for the management team- Take over new responsibilities and perform tasks under minimal supervision- Identify where the service gaps may lie- Help set up packages and special offers along with the Sales & Marketing team

- Promoted Swiss at Work in several schools of Switzerland(Interactive platform online; helps graduated students to find jobs)- Promoted products of several companies such as British American Tobacco- Greet guests and VIP of UBS, Credit Suisse during cultural events

- Responsible for different duties in the area of the Food & Beverage Department- Assistant to the Housekeeper chef, in charge for supervising rooms and public areas