Danielle Bauer Email and Phone Number

Tangoe offers one complete solution for order, invoice, inventory and expense management for telecom, mobile and cloud environments. With more than 20 years of industry knowledge, Tangoe experts help customers stay ahead of the ever-changing marketplace trends that affect their business, like IoT, 5G, AI, and the cloud.

MOBI provides companies with software and services to manage mobility.MOBI’s cloud-based software centralizes the management of mobile devices by integrating with wireless carriers, MDMs, corporate IT systems, and more. MOBI’s services help organizations plan for, save on, deploy, support, and decommission mobile devices.As a result, MOBI’s customers achieve enhanced control, greater visibility, reduced costs, and increased efficiency when managing mobile devices.• Mentor Account Specialist, Client Relationship Manager, Project Manager, and Onsite teams to improve customer satisfaction, retention and growth through all aspects of MOBI: IT, tools, on-boarding, efficiency, leadership, training, hiring, etc.• Drive effective quarterly review process• Resolve customer escalations• Develop respective teams through accountability and mentoring

• Act as primary escalation point for customers and carriers. • Identify issues, flaws, or gaps within MOBI, customer, and carrier processes and work with teams towards alternative solutions. • Maintain & grow customer relationships through day-to-day account management, QBRs, escalation resolution, new business development, etc. • Support sales and marketing with operational data and resources when needed.• Works effectively with Implementation to ensure seamless transition into operations, build effective processes, establish relationships, and accurately document customer long-term goals and opportunities.

• Maintain a courteous, solutions-oriented attitude for each and every customer.• Manage respective tickets, calls, live chats, emails, issues, etc., efficiently and effectively. • Identify issues, flaws or gaps within MOBI customer or carrier processes and work towards alternative solutions with ODM.• Pro-actively over communicate with customers and colleagues.