I am dedicated to enhancing the capabilities and confidence of Solution Consultants across North America, providing them with the mentorship and knowledge necessary to excel in delivering Cornerstone Experience products. My approach involves acting as an overlay consultant, collaborating with teams across various client sectors to gather unique insights and value-selling techniques, which are then leveraged to optimize our LXP and OMP sales strategies.My responsibilities encompass:-… Show more I am dedicated to enhancing the capabilities and confidence of Solution Consultants across North America, providing them with the mentorship and knowledge necessary to excel in delivering Cornerstone Experience products. My approach involves acting as an overlay consultant, collaborating with teams across various client sectors to gather unique insights and value-selling techniques, which are then leveraged to optimize our LXP and OMP sales strategies.My responsibilities encompass:- Product Mastery and Holistic Solutions Advocacy to maximize solution value by working closely with the sales team to unearth and qualify new opportunities, engaging with potential clients to tailor our solutions to their specific needs.- I provide pivotal support and guidance to solution consultants, fostering a rich environment for knowledge sharing and professional growth.- I am recognized as an industry thought leader both within Cornerstone and externally due to my long history and experience with Learning Experience solutions.- I craft impactful presentations and materials that succinctly convey the value and functionality of our products both individually and in coordination with the Product Marketing team; these resources are utilized at a global level.- I serve as a vital link between our clients and internal teams, channeling feedback and feature requests to inform and direct our product development roadmap.In my pursuit of excellence at Cornerstone, I embrace every opportunity to expand my responsibilities and contribute to our collective success, embodying the core values and innovative spirit that define our mission. Show less

In this role, I act as a cross-functional Thought leader on the topic of Learning Experience technology. Leads market positioning and delivers internal training on product positioning and storytelling.- Leads Global new product Enablement for Solution Consulting, coordinated across all time zones. - Provides thought leadership, practice structures, and marketing language for value-based enablement.- Designed and implemented global enablement practices and training for Solution… Show more In this role, I act as a cross-functional Thought leader on the topic of Learning Experience technology. Leads market positioning and delivers internal training on product positioning and storytelling.- Leads Global new product Enablement for Solution Consulting, coordinated across all time zones. - Provides thought leadership, practice structures, and marketing language for value-based enablement.- Designed and implemented global enablement practices and training for Solution Consultants that resulted in 10X improvement in upskilling time-to-delivery and confidence enablement for complex technical solutions by utilizing a core learning experience platform (LXP).- Developed and shared global best practices for LXP that have been implemented within Cornerstone's internal practice and shared with external customers.- Developed analytics dashboards using Domo and Google Looker tools for value implementation and measurement.- Orchestrated integration implementations relating to API, xAPI, Data Lakes, CSV, and other integration methodologies. Show less

Served as the executive leader of the Association for Talent Development’s Golden Gate Chapter.My key focus is creating meaningful connections that allow people within the San Francisco Bay Area opportunities to develop themselves and others. I coordinate community efforts to benefit those searching for jobs and help create learning opportunities for people who want to further their Talent Development careers.Key Achievements:• Created a culture of inclusive geographic… Show more Served as the executive leader of the Association for Talent Development’s Golden Gate Chapter.My key focus is creating meaningful connections that allow people within the San Francisco Bay Area opportunities to develop themselves and others. I coordinate community efforts to benefit those searching for jobs and help create learning opportunities for people who want to further their Talent Development careers.Key Achievements:• Created a culture of inclusive geographic representation and alignment for the North and South bay groups• Increased active volunteerism by over 2X by leading from the front and encouraging individual ownership for the chapter outcomes• Focused on Glocalization strategy to align with ATD national resources and intellectual capability alignment• Implemented first eLearning strategy and technology to future-proof the organization• Re-engineered social and workshop environments to virtual in response to COVID-19• Delivered 7 part adult-learning series on the building blocks of the High Impact Learning that Lasts (HILL) Model• Accountable for P&L for the chapter• Created an updated business model and strategic plan for the chapter to drive member engagement and create valueI'm always looking for exceptional people to create new value-added experiences for our community. Feel free to connect with me if you're interested in learning more. Click on the links below to find out more about ATD Golden Gate events and membership. Show less

I'm an organizational thought leader in the application of Adult Learning theory as it applies to improving the employee experience and skills Ontologies. I drive the overall strategic and technical scope of new business opportunities. Subject Matter Expert in:• The application of Business Intelligence tools to drive business insights as they relate to organizational learning transformation (including skill gap analysis)• AI/ML/NLP to solve organizational learning and the… Show more I'm an organizational thought leader in the application of Adult Learning theory as it applies to improving the employee experience and skills Ontologies. I drive the overall strategic and technical scope of new business opportunities. Subject Matter Expert in:• The application of Business Intelligence tools to drive business insights as they relate to organizational learning transformation (including skill gap analysis)• AI/ML/NLP to solve organizational learning and the application of a skilling strategy• Adult learning and experience design as it applies to global enterprise learning ecosystems• Transitioning organizations from Competency and Capability models to AI-driven Skills Ontology systems and structuresI use demonstrations, workshops, and modeling to craft solutions designed to maximize long-term ROI and ultimately drive organizational transformation. Show less

Managed Western US Pacific Region for technology, content, and service relationships.• Actively engaged fortune 500 C-level stakeholders for large scale, multinational SaaS projects that creatively navigate nebulous issues and business requirements.• Conducted needs analysis and proposal design resulting in solutions with NPS of 80+.• Nurtured client stakeholder relationships resulting in 120% year-over-year additional investment.• Drove client steering committees for increased… Show more Managed Western US Pacific Region for technology, content, and service relationships.• Actively engaged fortune 500 C-level stakeholders for large scale, multinational SaaS projects that creatively navigate nebulous issues and business requirements.• Conducted needs analysis and proposal design resulting in solutions with NPS of 80+.• Nurtured client stakeholder relationships resulting in 120% year-over-year additional investment.• Drove client steering committees for increased partner engagement and client commitment.• Aligned internal and external partners across client learning organizations.• Established and maintained strong relationships with key global cross-functional stakeholders to collaborate on business needs, assess key learning opportunities and understand how best to align enablement solutions to impact priority business metrics. Show less

Managed North American Learning Solutions implementation and consultation teams (10 direct reports).• Received “Chief Problem Solver” award for my ability to turn challenges into win-win solutions.• Drove operational excellence across North American and global teams by fostering team development and individual coaching, reducing time to proficiency by +60%.• Identified and scaled processes and workflow opportunities regarding service estimation / approval and consultative solution… Show more Managed North American Learning Solutions implementation and consultation teams (10 direct reports).• Received “Chief Problem Solver” award for my ability to turn challenges into win-win solutions.• Drove operational excellence across North American and global teams by fostering team development and individual coaching, reducing time to proficiency by +60%.• Identified and scaled processes and workflow opportunities regarding service estimation / approval and consultative solution deployment, reducing time to deliver by as much as 80%.• Created and implemented integrated data metric tools to hold the team accountable and track progress against learning program implementation goals.• Ensured all programs under management were organized and shared using SharePoint and other Microsoft Suite collaborative cloud business tools.• Crafted team enablement solutions for onboarding, leadership, and operational learning needs.• Identified and leveraged program best practices across the full portfolio of CrossKnowledge offerings, ensuring our programs were effectively and consistently delivered.• Utilized PMP certification to identify and emphasize multiple global workflows for both internal and external clients while including understanding technology solutions, cultural nuances, and other needs.• Analyzed work, load balancing, and resource needs across a diverse organization that served both global and regional stakeholders.• Followed and informed teamwide prioritization, planning, and intake processes to ensure that enablement solutions delighted, inspired, and added business impact.• Implemented digital adoption strategy that guided external clients to a product owner mindset resulting in a reduced client churn rate from 21% to less than 5%.• Increased revenue for the North American region by 118% by implementing internal account management collaboration best practices and relationship management interventions. Show less

Main responsibilities:• Project-based Course study. Instructed students on the basics of project management. • CRM utilization and structure. Using CRM as a method of customer development and an opportunity for enterprise growth. Reviewed data analysis tools for large data sets.• Cross functional-cross enterprise-team development. Soft skills to develop team cohesiveness and tailored language for all levels of business (for both internal and external customers). Coursework… Show more Main responsibilities:• Project-based Course study. Instructed students on the basics of project management. • CRM utilization and structure. Using CRM as a method of customer development and an opportunity for enterprise growth. Reviewed data analysis tools for large data sets.• Cross functional-cross enterprise-team development. Soft skills to develop team cohesiveness and tailored language for all levels of business (for both internal and external customers). Coursework scope also discussed customer relationship development and steps to improve Customer Relationship.• Proactive Risk analysis (time, cost, quality, and scope). Reviewed techniques for assessing risks and methods regarding avoiding, mitigating, or accepting risk.• Lean Six Sigma- DMAIC methodology application. Guided students to work with local businesses to apply Lean Six Sigma structure to increase business effectiveness and efficiency.• Lead author and project coordinator for business communication textbook used throughout Guangdong Provence, China. Worked with and coordinated foreign and local Chinese staff for the publication.• Marketing Consultant for Chinese business interested in entering the US market. I helped to develop contact strategies and corporate message programs.• Course-based learning based around technical expertise in Customer Service, Sales, Marketing, and Business Strategy. Students were able to gain practical method-based experience as well as a theoretical understanding of complex topics. Lessons were based on tailoring interactions to the individual needs of internal and external customers. Preparing and delivering topic-specific lectures to classes ranging from 20-100. Presented Classes to Undergraduate students and school faculty. Show less

• Business to Business sales focusing on online marketing and management tools• Setting customer expectations and enhancing customer understanding of tools to help them grow their business• Developing best practices for telesales marketing teams• Business Consultation- focusing on management and marketing software within the automotive industry• Consultative Sales focusing on customer needs• Utilization of web-based sales tools• Relationship building with existing… Show more • Business to Business sales focusing on online marketing and management tools• Setting customer expectations and enhancing customer understanding of tools to help them grow their business• Developing best practices for telesales marketing teams• Business Consultation- focusing on management and marketing software within the automotive industry• Consultative Sales focusing on customer needs• Utilization of web-based sales tools• Relationship building with existing clients• Creating new business relationships with prospective clients Show less

Directly involved in the fulfillment of Home equity loans and credit lines in amounts up to and beyond one million dollars. Additional responsibilities included process design and review (utilized Six Sigma and Lean), system problem resolution, Business Process coordination with outside vendors, instruction of new hires, bank initiative leader/promoter, associate representative, loan document preparation, and reviewing title documents. • Created a poka-yoke quality assurance tool used… Show more Directly involved in the fulfillment of Home equity loans and credit lines in amounts up to and beyond one million dollars. Additional responsibilities included process design and review (utilized Six Sigma and Lean), system problem resolution, Business Process coordination with outside vendors, instruction of new hires, bank initiative leader/promoter, associate representative, loan document preparation, and reviewing title documents. • Created a poka-yoke quality assurance tool used throughout Bank of America Home Equity on a national level; this tool resulted in QA improvement gains of over 10% throughout the nation.• Promoted to Subject Matter Expert and acted as team lead and trainer for 15 new hires. During this time, I was responsible for tracking progress, tailoring instruction to individual needs, individual production quotas, and their adherence to policies and procedures.• Sales Negotiations: Led bank customer credit negotiations. Worked with customers to provide credit/Finance products of up to 5 million dollars.• Underwriter: performed complex customer financials and character analysis to provide products that aligned with customer needs and institutional risk tolerances.• Bank of America Spirit Medallion recipient for outstanding customer and employee service.• Promoted to Officer of Associate/Private bank processing team and Subject Matter Expert due to my commitment to error-free, knowledgeable work, and commitment to process enhancement.• Bank of America Associate Engagement team representative 2009-2012. Show less

Responsible for instructing language classes of groups ranging from 1-100 people. Ages ranging from children to senior citizens. Self-motivated creation of tailored lessons that addressed the students' varying skill levels to bring out their full potential. • Selected to manage the "Voice" classes due to my self-motivated nature. I created new curriculums and additional materials to be used by other instructors. Provided an organizational structure for the lessons so that the students… Show more Responsible for instructing language classes of groups ranging from 1-100 people. Ages ranging from children to senior citizens. Self-motivated creation of tailored lessons that addressed the students' varying skill levels to bring out their full potential. • Selected to manage the "Voice" classes due to my self-motivated nature. I created new curriculums and additional materials to be used by other instructors. Provided an organizational structure for the lessons so that the students would receive the most benefit for the courses they had purchased.• Advanced to teaching English in the Japanese public school system. Developed a diverse set of tailored lessons that would expand the speaking abilities of a vast range of students ages 2-15. Used skills as a team player to work closely with local teachers to enhance lessons. Show less