Brendan Austin Email & Phone Number

Cardiff, Nsw

Cardiff, Nsw

• Manage Facebook digital marketing & advert placements including competitions• Create in-store advertising material• Create & manage monthly company wide promotions• Design & code HTML emails on a weekly basis (using campaignmonitor.com.au)• Manage & train Junior Designer in role• Create & build retail merchandising displays to showcase/sell product• Retail merchandising layout & construction• Manage in-house production printing using Konica Monilta C1060 (up to SRA3 size)• Creating documents specifically for print production and maintain production• Updating website information for individual products and product photos• Product photography + photo manipulation• Organsing picture library & strict organisation of files on server• Competent in video production including: editing & managing production promotional videos• Creation of packaging material, sticking to a strict set style guide• Ability of use creative thinking to solve problems with they arise• Working independently unsupervised and also successfully working under direction• Mentoring & coaching new team members• Working with multiple teams successfully (incorporating both sales + marketing)• Working closely with Marketing manager + colleagues• Adhering to specific deadlines• Pre-planning for projects ahead of time• Technically minded, learning new skills when needed

Newcastle, Nsw

• Creating e-learning training modules from set templates using XML coding.• Illustrating book covers using existing pictures for design modules.• Flash Animation and Interactive design to suit training module and colour set.• Using Adobe Creative Suite programs to create and manipulate graphic elements.• Document typesetting and layout.• Familiarity with Microsoft Office.• Filtering through picture library’s.• Editing and manipulating photos.

Charlestown, Nsw

• Problem solving on a daily basis with an emphasis to fix and repair customers electronic devices.• Customer interaction and relations (repair the relationship to Apple that maybe diminished via a broken device).• Customer care (finding the right solution for a customers problem, achieving the most cost effective solution for both the customer and the company).• Work efficiency and quick solution resolutions(keeping appointments held by customers to a 10 minute time limit, maintaining punctual customer appointments, serving at least 20-30 customers a day.• Training customers on how to use Apple related products, ranging from Operating systems and programs, to physical devices. (Most training sessions being from 30 minutes to an Hour in length)• Training new employees in the role and offer technical and moral support when needed in a mentor capacity.

Maryland, Nsw

• Customers and staff relations• Problem solving• Ensuring great customer service and focus• IT and multimedia support, managing small network and database programs• Store maintenance and cleanliness• Cash handling and balancing (end of night tills and safe drops)• Stock management and ordering• Staff rostering and training