Brendan Austin Email & Phone Number

Cardiff, NSW

Cardiff, NSW

• Manage Facebook digital marketing & advert placements including competitions
• Create in-store advertising material
• Create & manage monthly company wide promotions
• Design & code HTML emails on a weekly basis (using campaignmonitor.com.au)
• Manage & train Junior Designer in role
• Create & build retail merchandising displays to showcase/sell product

Newcastle, NSW

• Creating e-learning training modules from set templates using XML coding.
• Illustrating book covers using existing pictures for design modules.
• Flash Animation and Interactive design to suit training module and colour set.
• Using Adobe Creative Suite programs to create and manipulate graphic elements.
• Document typesetting and layout.
• Familiarity with Microsoft Office.

Charlestown, NSW

• Problem solving on a daily basis with an emphasis to fix and repair customers electronic devices.
• Customer interaction and relations (repair the relationship to Apple that maybe diminished via a broken device).
• Customer care (finding the right solution for a customers problem, achieving the most cost effective solution for both the customer and the company).
• Work efficiency and quick solution resolutions(keeping appointments held by customers to a 10 minute time limit, maintaining punctual customer appointments, serving at least 20-30 customers a day.
• Training customers on how to use Apple related products, ranging from Operating systems and programs, to physical devices. (Most training sessions being from 30 minutes to an Hour in length)
• Training new employees in the role and offer technical and moral support when needed in a mentor capacity.

Maryland, NSW

• Customers and staff relations
• Problem solving
• Ensuring great customer service and focus
• IT and multimedia support, managing small network and database programs
• Store maintenance and cleanliness
• Cash handling and balancing (end of night tills and safe drops)