Jessica Bautista Email & Phone Number

Palo Alto, California, Us

Palo Alto, California, Us

London, United Kingdom, Gb

London, United Kingdom, Gb

∙ Responsible for the availability and reliably of internal IT services∙ Work collaboratively with the global IT team to provide business hours incidents and request support to the business∙ Manage multi-OS deployments, administration and support of supported IT services through various platforms including AirWatch, Intune and JAMF∙ Manage LAN and WiFi support of all connected devices∙ Work with 3rd Party vendors∙ Host IT inductions of new employees∙ Leaver and mover of internal employees∙ Create and update process documentation∙ Analyze current processes and infrastructure to ensure it is efficient and effective on a global scale∙ Manage and track all IT assets and inventory∙ Collaborate and contribute on related projects∙ Collaborate with Engineer Team to provide QA testing and feedback on new automations

Us

• Provide networking/desktop support to end users via telephone, e-mail, or on-site• Provide operational management to day-to-day operations and projects• Monitor and manage incoming tickets and troubleshoot or escalate accordingly • Installing, configuring, testing, and troubleshooting hardware and software problems, and networked peripheral devices• Manage PC setup and deployment for new employees using standard hardware, images and software• Documenting all pertinent end-user information and procedures taken to resolve issue

Pleasant Hill, Ca, Us

• Provide IT support to end-users of proprietary software• Assist CTO with managing network infrastructure • Create and manage all user accounts• Setup and configure desktop computers and phone systems• Assist employees having hardware, software, and networking issues• Manage all IT related projects • Work with Software Developers to test new software enhancements or different versions of company software• Manage and update testing documentation• Asset management including maintaining assets and recycling old assets

Pleasant Hill, Ca, Us

Bachelor Of Science - Bs, Business Administration, Information Technology Management

Business Administration

Associate Of Science - As, Accounting