Business Analyst
CurrentWorking in client location Kone Elevators chennaiKone online/Kone mobile - Business analystLed requirement gathering sessions with stakeholders to identify and document business needs. Analyzed business processes and recommended improvements to enhance efficiency. Collaborated with developers and testers to design and implement solutions. Managed UAT and provided end-user training and support. Develop training materials and conduct training sessions for end-users to ensure they… Show more Working in client location Kone Elevators chennaiKone online/Kone mobile - Business analystLed requirement gathering sessions with stakeholders to identify and document business needs. Analyzed business processes and recommended improvements to enhance efficiency. Collaborated with developers and testers to design and implement solutions. Managed UAT and provided end-user training and support. Develop training materials and conduct training sessions for end-users to ensure they are fully equipped to use the new features of KONE Online. Post-Implementation Support: Provide support during the post-implementation phase to address any issues or questions that arise.These responsibilities ensure that the KONE Online project is delivered successfully, meets business objectives, and provides a positive user experience.Jira,Agile,SQL,UAT, Smoke testing, DocumentationExpertise in Salesforce CRM Leads, Opportunities, Contacts etcPlanning meeting , vendor managements .looking for new technologies to grab.Good team player as well individual contributor. Show less
