Vivian Martinez Email & Phone Number

Naperville, Illinois, United States

Converted from consultant to colleague, to lead a team of BAs in the Property Americas IT dept, responsible for maintaining the requirements of the legacy claims system as well as capturing new requirements for the system rewrite.➢ Served as Product Owner, managed product backlog and attended all sprint ceremonies.➢ Prioritized and assigned features and PBIs to BAs and ensured timely completion ofacceptance criteria.➢ Reviewed and approved functional requirements and acceptance criteria written by BAs.➢ Identified gaps in requirements and missing features/stories in the backlog.➢ Prepared features for PI Planning and presented to the ART team.➢ Interviewed, onboarded, trained and lead BAs of varying levels and skill sets.➢ Created and maintained a Wiki with templates, system standards and team procedures ineffort to organize and streamline the BA team.➢ Suggested and implemented process improvements solutions and team buildingexercises to leadership.

Naperville, Il, United States

Joined the Business Analyst team for Sedgwick Property Americas’ IT department as a consultant to assist with the migration of new acquisitions and existing business partners to the Claims Time and Billing System (CTABS).• Responsible for gathering requirements through interviews with the business partners.• Create user stories and compose functional specification documents translating business needs into system requirements.• Schedule and lead meetings to provide requirements and guidance for the Development, QA and Training teams.• Serve as subject matter expert for certain processes and functionality such as initial claim entry, claim payments and reconciliation of financial transactions. Collaborate and cross train other Business Analysts as needed.• Work with the users to develop UAT test plans and assist with the execution of tests.• Manage and triage issues reported by the business users through testing in order to separate the defects from the enhancements and training issues.• Log the analysis of defects and enhancements needing investigation by the Development team, in TFS.• Assist Project Managers by tracking bug fix statuses and communicating status updates to the users. • Acted as lead for a team of 4-6 Business Analysts at the request of the team’s manager and VP of IT to assist with the creation of a more streamlined SDLC process which included organizing documentation, as well as identifying and advising on gaps within the communication and handoff of tasks between the Project Management, Business Analyst, Development, QA and Training teams.

Schaumburg, Illinois

Joined the Business Liaison Claims team in the IT department to assist with the implementation of newly purchased Guidewire ClaimCenter software. Later, also joined the Business Liaison Policy team to assist with the documentation of the billing EFT process and assist with defect resolution.• Gathered, reviewed, analyzed, evaluated and documented requirements.• Identified and investigated defects through testing and collaborated with the business users, development team and 3rd party vendors to resolve issues with functionality and integrations. • Developed and executed test plans and assisted users with the execution of tests.• Assisted other Business Analysts as needed to ensure timely delivery of project deadlines.• Adhered to IT metrics in the areas of ticket resolution, print efficiencies, IT best practices, time tracker entry, daily standup attendance and security training compliance.

Greater Chicago Area

Joined the Personal Lines Underwriting team to manage the requirements gathering for enhancements to the AS400 Policy and Billing system as well as the customer and agent websites.• Managed the change request process, defined business requirements and performed user acceptance testing to ensure the system met the specifications and operated as intended.• Contributed to the development and maintenance of systems/technology from an underwriting perspective in pursuit of loss ratio, sales and efficiency objectives for both internal staff and external customers.• Ensured the documentation of underwriting decisions, procedures, workflows and system integrations was up to date by updating existing documentation and creating new documents as needed.• Provided detailed and accurate written specifications for business requirements involving underwriting rate and product introductions, functionality, design, rules and workflow changes.• Provided advanced technical support to agents, vendors, underwriting staff, marketing staff and billing staff and assisted with troubleshooting.

Greater Chicago Area

Joined the Business Analyst IT team in the IT department to assist with the design and implementation of the upgraded version of their Phoenix underwriting system.• Gathered and documented requirements via the creation and presentation of wireframes, screen specifications and process flows and presenting to the Business Analyst, Development, Business Intelligence, Infrastructure and Operations leaders.• Designed and documented new billing functionality and processes to be used by the Accounting department for managing and balancing account receivables.• Served as subject matter expert in certain areas of the system, such as Finance and Billing.• Acted as QA by testing and approving the release of new code to the production environment and participated in scheduled regression testing.• Organized and communicated the release notes to business users and stakeholders listing the system updates completed in the last sprint.• Managed the inbound ticket queue by triaging and troubleshooting issues reported by users.• Analyzed and resolved production support and configuration issues which could not be resolved by initial triage.

Des Plaines, Illinois

Joined the IT team to assist with the maintenance and enhancements of all system applications and websites.• Gathered and documented requirements of small to medium complexity for system enhancements needed on the internal and external websites.• Collaborated with key personnel to understand the operational workflow and expectations of existing systems and processes from the user’s perspective. Identified any gaps and offered possible solutions to bridge those gaps.• Communicated and interacted on a regular basis with the Project Manager and Development team throughout different stages of the project and assisted with QA testing.• Assisted the Project Manager by maintaining the project request log, identifying project scope and coordinating the assignment of new projects.

Greater Chicago Area

Joined the Account Managers’ team in the Client Services department to serve as the first point of contact for client inquiries and/or requests for system enhancements or reporting issues.• Communicated with clients daily to provide updates on projects and gathered requirements for new requests, while working closely with the development team to meet deadlines.• Provided concise and accurate written specifications on inputs, outputs and internal processes to the appropriate internal functional groups.• Scheduled and led project status meetings, including preparation of meeting agenda, meeting minutes and project status documents.• Coordinated with other project team members to monitor ongoing projects, proactively identified potential issues/defects and assisted in finding resolution.