Aboudem Bavou Clement Martial Email & Phone Number

Ouagadougou, Centre, Burkina Faso

- Project Management’- Supervise the ICT team and manage resources, - IT Solution Deployment,- Coordinate the stakeholder’s management- Digitalization of Process- IT Security- Windows System Administration- Data Management- Data Analysis- Data Visualisation- Provide the technical, tactical and strategic project planning,- IT Audits- Support the ICT items procurement,- IT Governance and cybersecurity standards compliance;- Plan, coordinate,… Show more - Project Management’- Supervise the ICT team and manage resources, - IT Solution Deployment,- Coordinate the stakeholder’s management- Digitalization of Process- IT Security- Windows System Administration- Data Management- Data Analysis- Data Visualisation- Provide the technical, tactical and strategic project planning,- IT Audits- Support the ICT items procurement,- IT Governance and cybersecurity standards compliance;- Plan, coordinate, implement and monitor the project cybersecurity aspects, - Windows Servers;- MFP Print Servers;- LAN/MAN Network;- Report writing and Staff training- Cloud Computing (PaaS; SaaS) Hybrid, Show less

Niamey, Niger

- LAN, MAN, Wi-Fi Networks,- Microsoft Systems Admin,- Security CCTV Camera;- Security access doors, parking, and Motion detection;- Data Management: Collection, entry, analysis, visualization;- Microsoft Power BI, SPSS and Excel- Field Survey for Data Collection,- IT Systems Security,- IT Audits- Telecoms, Point to point, VPN- ICT Innovation- Report writing and Staff training- ICT Project management Using Prince2 methodology

Cameroon, Yaounde

Strategic decision- HR Management- Customer Satisfaction survey- Field survey for new products and services- Budgeting- Supply Chain Management- Stock Management- Client satisfaction strategy- IT, Security and Telecoms services lead- Procurement- ICT Infrastructure

Bamako, Mali

▪ Prepare PIDs, submit Work Breakdown Structure (WBS), timelines and plans of projects. More than 170 Projects managed so far▪ Set the communication plan to meet stakeholders on timely manner, to get their feedbacks on the progress of existing projects as well as on the upcoming projects. Five to six meeting per week▪ Capture previous lessons (have we done similar projects in past? If so, what did we learn).▪ Use MS Project as a tool to plan projects and update them on the sections’… Show more ▪ Prepare PIDs, submit Work Breakdown Structure (WBS), timelines and plans of projects. More than 170 Projects managed so far▪ Set the communication plan to meet stakeholders on timely manner, to get their feedbacks on the progress of existing projects as well as on the upcoming projects. Five to six meeting per week▪ Capture previous lessons (have we done similar projects in past? If so, what did we learn).▪ Use MS Project as a tool to plan projects and update them on the sections’ Project server. More than 170 projects files updated▪ Document Known Errors and lessons learned in the Knowledge Database of the project server. More than 35 majors errors documented▪ Provide assistance and support in the testing and Deployment/Implementation IT Solution projects such as INEED self-service, FSS, COSMOS, Microsoft 360; NOTICAS; Microsoft Exchange; INEED for non-ict; ONE DRIVE; Microsoft teams.▪ Point of contact for change management request during the deployment of IT solution.▪ Single point of contact for users support at the first quarter once a new IT product is rolled out▪ Use initiative and independent judgement to obtain understanding of existing and new applications, support them, recommend modifications if necessary identify and correct or provide advice on operational issues. ▪ Take ownership of issues/incident/request for service in INEED SELF SERVICE and close ticket following the procedure, and update the user, in some case escalate to tiers 2 or 3 level support.▪ Update assets details in assets management database in COSMOS▪ Users support focal point for web-based application such as NOTICAS, FSS, UMOJA, OFFICE 365; Skype for Business…▪ Developed of documentations for the unit, such as SOPs, policies and guidelines.▪ Updating PID, updating Risk, Issue, Quality registers, creating Lessons Learned report.▪ Manage project Resources allocation, budgeting, Time management▪ Assist with other related duties as assigned by the PMO Supervisor Show less

Bamako - Mali

 Incident Management/Problem Management/Service Desk: answer calls from user having ICT problem, users remote assistance, Officer in Charge (OIC) of Service Desk when the unit supervisor is absent, provide operational support to users including providing assistance with standard software and 3rd party applications and equipment used in MINUSMA, user Support for UN online application: Galileo, FSS, UMOJA, INeed, COSMOS, etc., creating monthly duty roster for the entire Service Desk in Bamako… Show more  Incident Management/Problem Management/Service Desk: answer calls from user having ICT problem, users remote assistance, Officer in Charge (OIC) of Service Desk when the unit supervisor is absent, provide operational support to users including providing assistance with standard software and 3rd party applications and equipment used in MINUSMA, user Support for UN online application: Galileo, FSS, UMOJA, INeed, COSMOS, etc., creating monthly duty roster for the entire Service Desk in Bamako, Writing of Document Known Errors in the users’ Knowledge Database of the CRM application, daily monitor of logged service requests and work order and ensure that calls, incidents, problems, requests for service are promptly attended; then update the status and ensure client satisfaction, etc. Access Management /User Management: email account provisioning and maintenance, creating and updating Lotus note service and application, daily management of Active Directory, daily management of COSMOS for MINUSMA users, Umoja and Cosmos tiers 1 focal point, daily management of Share Drive, etc. IT Operations Management: administration of two local SMTP servers for scanner and digital sender, identify and correct or provide advice on operational issues of the client computing systems and the network in general  Event Management: actively participate in event management managed by Network Operations Center (NOC) such as, monitoring system alerts on servers, microwave/satellite links, etc. using available tools. Show less

Yaounde - Cameroon

▪ Provided IT support to staff in the office, Including the Country Director and other senior staffs, for a better use of ICT facilities. ▪ Maintained inventory of material and/or database of information (Asset management), such as, computer related equipment, communication equipment, software, training material, along with providing updates for asset management (AMD). ▪ Maintained logs or archives of information, such as computer related logs, trouble tickets, directories, registries,… Show more ▪ Provided IT support to staff in the office, Including the Country Director and other senior staffs, for a better use of ICT facilities. ▪ Maintained inventory of material and/or database of information (Asset management), such as, computer related equipment, communication equipment, software, training material, along with providing updates for asset management (AMD). ▪ Maintained logs or archives of information, such as computer related logs, trouble tickets, directories, registries, data warehouse, reports etc.…▪ Deployment/dissemination of standard material, such as, computer hardware and / or software, applications, programs, directory, telephony, database content, training material, etc.▪ Monthly security assessment.▪ Assisted in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data etc.▪ Assisted in the Administration of users access to systems and databases, monitor system and application usage; ▪ Assisted in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person.▪ Installation, configuration and maintenance of biometric equipment’s and CCTV camera for server room and building,▪ Daily maintenance of user account on Active Directory, ▪ Write of the Backup and Disaster recovery SOP,▪ Installation configuration and maintenance of Sophos server antivirus, and Client computers▪ Assist in training and support of users of technology and systems, such as Audio / videoconferences, meetings, MS Outlook, Wings access, networks, etc; ▪ Installed, maintained, configured and repaired IT equipment (computers, printers, digital senders, etc...). ▪ Escalated IT problems to the IT Service Desk when required (opening – follow-up and closure of incidents). Show less

Yaounde

▪ Technical coaching of military SAGES users to help solve technical problems.▪ Technical training/refresher of military SAGES users including training of some GV Cameroon staff on technical monitoring and management of SAGES central server system,▪ Addressed technical questions from JHU/APL technical team,▪ Monitoring, follow-up and SMS credit recharge of SAGES field phone,▪ Installation and configuration of SSL connexion▪ Provided chart, graph and data,▪ VTC and WebEx… Show more ▪ Technical coaching of military SAGES users to help solve technical problems.▪ Technical training/refresher of military SAGES users including training of some GV Cameroon staff on technical monitoring and management of SAGES central server system,▪ Addressed technical questions from JHU/APL technical team,▪ Monitoring, follow-up and SMS credit recharge of SAGES field phone,▪ Installation and configuration of SSL connexion▪ Provided chart, graph and data,▪ VTC and WebEx conference between Yaoundé and Baltimore (JHU)▪ Monitoring, follow-up, troubleshooting of SAGES SERVER and Desktops on fields,▪ Conducted site supervision & monitoring visits in Yaoundé, Douala, Bertoua and Ebolowa,▪ Provided technical assistance to GVC/CRESAR during the transfer of the central SAGES server system from CRESAR to the Directorate of military health, Show less

Yaounde, Cameroon

▪ Deployed, managed administer and maintained JH-GVFI Backup System to ensure data availability, accessibility, authenticity, and integrity, Design and implement Disaster Recovery Plan.▪ Provided either on-site or remote support to end users,▪ VLAN Implementation, ▪ Utilized COBIT, MEHARI framework and standards for the development of audit work programs,▪ Troubleshooting/resolving PC hardware, software, and network, email, security and application issues▪ Maintained network… Show more ▪ Deployed, managed administer and maintained JH-GVFI Backup System to ensure data availability, accessibility, authenticity, and integrity, Design and implement Disaster Recovery Plan.▪ Provided either on-site or remote support to end users,▪ VLAN Implementation, ▪ Utilized COBIT, MEHARI framework and standards for the development of audit work programs,▪ Troubleshooting/resolving PC hardware, software, and network, email, security and application issues▪ Maintained network infrastructure including routers, firewalls, switches, and IP Telephony.▪ Maintained/developed MS Access databases, more than 12 Databases for projects▪ Installed, configured, and maintained network file servers, print servers▪ Developed departmental budget and project IT needs for the future▪ Maintained software updates and licensing.▪ Geographic Information System: ArcGIS, more than 50 maps done.▪ Weekly and monthly reporting,▪ Network Administration, Active Directory/ISA 2006 on Windows2003/2008 server, Firewall, Script, Account management and Restriction,▪ Kerio Firewall system deployed▪ Data analysis SPSS, STATA,▪ Computer/printer/copiers Maintenance and upgrade,▪ Maintains security related policies, procedures and recommendations and best practices,▪ User’s Technical Support: Assist the users in various software including MS Office software, Intranet access resources, Video conferencing application with the Headquarters etc…▪ Installs and configures DLINK/CISCO switches, Routers, Firewalls, Intrusion detection devices or modules,▪ IT materials monthly inventory.▪ Write and updated IT SOP (Standard Operating Procedure)▪ Microsoft outlook, Microsoft exchange 2010, Internet explorer, Kasperky antivirus▪ Voip/PBX, Network installation (TCP/IP, LAN, VPN, MAN, wifi,).▪ Securing and protecting information data/information system.▪ Assists in purchase/procurements ▪ Satellite Internet: BGAN, Satphone: Thuraya Show less

Douala, Cameroon

▪ Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels for agencies,▪ Successfully configured company infrastructure and network security policies including implementation of site-to-site VPN between remote offices and setup of redundant power, LAN, and WAN connectivity for servers,▪ Help install new Cisco IP phone system,▪ Manage daily, weekly, and monthly backup systems,▪ Manage Active Directory of users, create accounts and set up e-mail in Microsoft Exchange… Show more ▪ Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels for agencies,▪ Successfully configured company infrastructure and network security policies including implementation of site-to-site VPN between remote offices and setup of redundant power, LAN, and WAN connectivity for servers,▪ Help install new Cisco IP phone system,▪ Manage daily, weekly, and monthly backup systems,▪ Manage Active Directory of users, create accounts and set up e-mail in Microsoft Exchange 2003,▪ User authentication Server (Radius Server),▪ Voip Configuration and installation (Gateway/IPBX/PABX).▪ Wi-Fi network installation and security.▪ Vsat installation (Indoor outdoor units)▪ Network security (ISA Server, Kerio Firewall).▪ Staff training.▪ Software installation on windows and Linux.▪ Computers/printers maintenance/upgrade both hard and soft.▪ Tiny Erp installation and configuration.▪ Siemens Talkie Walker, Siemens Gigaset (Wireless phone). Show less

Yaounde, Cameroun

▪ Computer Maintenance more than 800 units up to now,▪ Utilized COBIT, MEHARI framework and standards for the development of audit works programs.▪ Installation, configuration, maintenance, and backup of over 25 Dell Power Edge/HP ProLiant Servers (Windows Server 2003/2008),▪ Design and implement Disaster Recovery Plan.▪ Develop technical documentation, standards and policies▪ LAN network Installation in Bertoua, Douala and Yaounde,▪ More than 27 Panasonic PBX installed… Show more ▪ Computer Maintenance more than 800 units up to now,▪ Utilized COBIT, MEHARI framework and standards for the development of audit works programs.▪ Installation, configuration, maintenance, and backup of over 25 Dell Power Edge/HP ProLiant Servers (Windows Server 2003/2008),▪ Design and implement Disaster Recovery Plan.▪ Develop technical documentation, standards and policies▪ LAN network Installation in Bertoua, Douala and Yaounde,▪ More than 27 Panasonic PBX installed in Bertoua, Douala and Yaounde,▪ End Users training,▪ Provide technical guidance to companies.▪ IT Seminar Training,▪ Planned and executed risk based audits ▪ IT technical Documentation writing,▪ IT Audit TIGO Tchad, GIZ-COMIFAC, MINESEC▪ Windows servers installation,▪ Backup system installation,▪ - Created images for laptops and desktops with company applications using Symantec Ghost Suite for standardization and quick deployment. Show less