Respond to guests' inquiries and requests in a timely and professional mannerMonitor daily operations of the front desk, including check-ins, check-outs, payments and guest requestsManage reservations, Room allocations and room availabilityEnsure accuracy of billing and payment processesMonitor and review guest feedbackResolve customer complaintsTrain and coach front desk staffMonitor staff performance and provide feedbackMaintain a clean and organized front desk area

Supervise front desk staff and ensure that they provide excellent guest serviceRespond to guests' inquiries and requests in a timely and professional mannerMonitor daily operations of the front desk, including check-ins, check-outs, payments and guest requestsManage reservations, Room allocations and room availabilityEnsure accuracy of billing and payment processesMonitor and review guest feedbackResolve customer complaintsTrain and coach front desk staffMonitor staff performance and provide feedbackMaintain a clean and organized front desk area

Handling Front Office Operations.Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Guest Relations Manager when neededRecord information in the logbook dailyEnsure compliance with health and quality standards

Handling Front Office operations. • Handling all Check in & Check out operation. Handling of Opera, HITS ( Payroll), Micros (Material Control), Graphic designing, create interior/ exterior designing in an effective manner.• Write and distribute email, correspondence memos, letters and forms.• Preparation of regularly scheduled reports.• Handling Opera & MC system.• Develop and maintain a filing system.• Update and maintain office policies and procedures.• Order office supplies and research new deals and suppliers.To carry out preventive and corrective maintenance duties.• To report daily log book to the Director of engineering all irregularities during shift.• Maintain building envelop and energy conservation through centralize BMS system. • Prioritize all jobs on hotel expert in order to maximize guest satisfaction and minimize disruption to guests.• Full knowledge on all fire safety systems and evacuation plan with in the hotel.• Update daily monthly and annual PM plan and maintenance status report.• Handle guest complaints promptly and with follow up.• To work as part of the team on projects, Capital Expenditure projects and ongoing maintenance programs.• To check plant equipment on a daily basis to ensure that all plant is running and report / repair any faults found. • Communicate to all departments necessary to ensure good work environment between departments.• engage tool to maintain energy conservation in hotel.• Maintain and follow fire life safety, Risk assessment, Risk management tool.• Maintain contact lists.• Book travel arrangements.• Submit and reconcile expense reports.• Provide general support to visitors.• Act as the point of contact for internal and external clients.

Al Madinah, Saudi Arabia. An opportunity given by Madina Hilton Five Star Hotel, As a fully responsibility of PABX stands for Private Automatic Branch Exchange telephone control system and as well as incharge of CCTV security surveillance system including DVR ( Digital Video Recorder Systems.)Duties and Responsibilities: (1)Strictly monitor, maintain and enhance Supervisor’s performance standards (Operational and behavioral). (2)Assists in the development and implementation of emergency procedures.  (3)Train to our staff about fire & safety emergency procedure. (5)Establish close working relation with Security, Operation team and local authority. (6)Ensure that all established policies; procedures; Codes of conduct etc are strictly complied with by all staff. (7)Ensure that all Alarm systems installed in the Hotel are operating correctly through monthly testing. (8)Handling of SQL monthly preventive maintenance job card issuing, assigning , Executing on monthly basis. (9)Enhance guest satisfaction through personal contact with guests, cultivating and developing excellent guest relations (10)To Maintain Engineering operations such as project handling, problem solving, renovation etc., (11)Handling of SynergyMMS (A complete Hospitality maintenance and operations support solution Engineering) (12)Handling of CCTV & other surveillance (with 80 Cameras & 5 Digital Video Recorders). (13)Train Security staff to handle surveillance techniques. (14)Managing and troubleshooting of Nortel PABX systems (15)Check the progress of State of the Art Security equipments installation. (16)Inspect the monthly preventive maintenance of overall PABX telecommunication system.

* Directly deal with clients* Explain about the products* Buy/Sell products* Business implementation etc,

* Manage all documentary.* Fixing appointment * Customer Relation* Buy/Sell products etc.,