Josh Baxter Email & Phone Number

Hannover, Lower Saxony, DE

Hannover, Lower Saxony, DE

Hannover, Lower Saxony, DE

Hannover, Lower Saxony, DE

Hannover, Lower Saxony, DE

• Responsible for all initiatives to drive and optimise mobile sales, a crucial area of strategic growth and priority for the group, and currently on track to deliver £425m in annual revenue.
• Accountable for a key initiative to increase sales conversion by developing a native app book flow across five key source markets. This offered an opportunity to shape a complex initiative with considerable complexity.
• Led initiative to introduce increased merchandising functionality, which increased conversion by +10%. This involved the definition of a process to add and update merchandised content across geographies, increasing.
• Successfully obtained sign off on key initiatives from senior stakeholders across the business, navigating a complex business model in the process of undertaking a digital transformation.
• Recognised as a Product Leader within a strategically significant area of the business, regularly sharing expertise and leading by example to other members of the team. Direct line management and coaching experience.

Hannover, Lower Saxony, DE

• Responsible for key areas of the TUI mobile app, used by 5m customers across five of TUI’s key source markets. Primary focus was to lead the workstream to drive Mobile App ancillary growth, a key profit driver and.
• Responsible for the delivery of Guide Online, which allowed TUI reps to engage with customers on holiday, via an industry leading chat capability. Led delivery from inception to delivery, working under a tight.
• Recognised as a future leader by TUI and selected to attend the TUI Perspectives Leadership Course – a management training course designed to help TUI shape future leaders and manage digital change.
• Led work to redefine TUI’s app ratings, increasing ratings via native prompts and reporting improvements to key stakeholders. Resulted increase from 3.2 to 4.7/5 across all of TUI’s apps, which are now regularly rated.
• Contributed to designing the future strategy of mobile at TUI, creating long-term roadmap of future features and releases, and defining short-term development goals for development teams in London and Porto.

Middlesex, England, GB

• Responsible for the Manage workstream of Sky Spain, recently launched in a new market. Focused on Account, Help section, customer communications and key payment processes, a critical component in ensuring customer.
• Delivered a redesign of the Help and My Account sections on time, managing stakeholders from across the business and international development agencies, which improved ease of use by 60%.
• Managing and prioritising product backlog and determining the future strategy of the product, whilst ensuring a high quality user experience.
• Communicating clear requirements to development teams in Germany and Italy, and signing off on key features based on pre-agreed acceptance criteria.

Middlesex, England, GB

• Responsible for the Sky Store TV applications, which accounted for over 45% of the customer traffic across all of Sky Store
• Accountable for the development of TV and Movie box sets on Roku and YouView platforms, a major strategic project for Sky Store, delivered on time and to a high quality.
• Delivered high priority project improving the sign up journey on Roku, resulting in over 80k new Sky Store customers, and over 60% of customers successfully completing the new journey.
• Management of stakeholder’s expectations and clear communication on development progress, as well as managing relationships with external partners, in particular with YouView during a sensitive period of change.
• Translating requirements from the business into clear and concise acceptance criteria and user journeys.

Middlesex, England, GB

• Selected for the highly competitive and market leading technology graduate scheme at Sky. This fast track scheme consisted of four-months of dedicated training, and four five-month rotations in different areas of the.
• Business Analyst – Led analysis for Now TV Web of improved cancellation journey, resulting in +25% saved subscriptions.
• Quality Assurance – Ensuring consistency of complex metadata for entire Sky ecosystem.
• JavaScript Developer – Developed front-end user interface for Sky Sports, used live during the Ryder Cup 2013.
• Product Analyst – Responsible for Sky Store Mobile apps, developing new capability to sell Movies online across all devices.

Purchase, New York, US

• Responsible for the maintenance and internal support of the RTMi sales system for Walkers, which generates over £70m in annual sales
• Trained and supported 30 new sales executives in using the RTMi sales system, crucial for their day to day role

Bachelor'S Degree, It

It, English Combined And Business Studies

Gcse'S, Maths, Science, English, It, Geography