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Scott Baxter Email & Phone Number
Litigation Coordination Manager
at
Elevate
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Litigation Coordination Manager
Location
Charlotte, North Carolina, United States
Who is Scott Baxter? Overview
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Quick answer
Scott Baxter is listed as Litigation Coordination Manager at Elevate, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Scott Baxter.
Scott Baxter previously worked as Workforce Management Analyst at Figure and Sr. Analyst - Customer Operations Quality Support at Verizon. Scott Baxter holds Master Of Business Administration - Mba, Business Analytics from University Of Maine.
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Email format at Elevate
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Elevate
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Profile bio
About Scott Baxter
As a Sr. Analyst at a Fortune 25 company, I developed solutions for our newest and most advanced products. This was a key strategic initiative for the company's growth and innovation. While presently pursuing an MBA in Business Analytics and holding multiple technical certifications, I have the skills and knowledge to research, analyze, and present data-driven insights and recommendations for improving the employee and customer experience across the sale and support of these products.I have over ten years of experience in leading customer care and technical support teams, where I consistently achieved enterprise-leading results in customer satisfaction, retention, and resolution. I am passionate about delivering high-quality technical expertise and service to our customers, as well as empowering and developing our employees. Additionally, I assumed other tasks while in my leadership role, including FMLA/STD leaves management, WFM, schedule adherence analysis, and timesheet auditing.I am also skilled in root cause analysis, communication, and interpersonal skills, which enable me to collaborate effectively with cross-functional business units, external partners, and customers. My goal is to leverage my technical, analytical, and managerial competencies to design and implement solutions that enhance the value proposition and performance of an organization.
Current workplace
Scott Baxter's current company
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10 roles
Scott Baxter work experience
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Workforce Management Analyst
CurrentUtilizes workforce management tools to monitor real-time adherence to schedules, service level agreements (SLAs), and create and monitor forecasting analysis.Identifies and addresses any deviations from planned staffing levels and service targets.Make adjustments to staffing allocations to optimize resource utilization and meet service goals.Proactively.
Oct 2024 - Present
Sr. Analyst - Customer Operations Quality Support
- Developed solutions via data-driven insights for our Verizon Home Internet fixed wireless access (FWA) products. Specifically, researching the employee and customer journey through the sale and support of these.
- Built relationships across business units to discover stakeholder needs and design solutions to meet them. Collaborated with cross-functional partner teams, project owners, and designers to gain insight into pain.
- Through agile concepts and ideation, reduced costs to the business by $12 million per month. This was achieved by lowering customer churn, improving first-call resolution, and preventing unnecessary shipments of.
- Drove decisions and behavior changes through analytical capabilities and data-driven solutions, and measured and analyzed the impact of these solutions.
- Synthesized complex data into actionable insights, and effectively communicated these insights and recommendations to both technical and non-technical stakeholders.
May 2023 - Oct 2023
Tech Support Supervisor
- Led technical support teams (15-30 employees) to top-class results. Coached technicians in resolving complex technical issues with cellular network, smartphones, and home internet solutions while maintaining the.
- Managed day-to-day operations of a Tier 2 Technical Support department maintaining high standards of productivity, quality, and customer service.
- Consistently met or exceeded KPI expectations by driving first call resolution, call de-escalation, and satisfaction survey results. Recognized regularly by achieving in the top 15% of all front-line leaders month over.
- Trained technicians regularly on the latest products, troubleshooting methodology, and best practices in an ever-changing industry to ensure class-leading service. Reviewed live calls to ensure superior customer.
Dec 2018 - May 2023
Customer Relationship Team Supervisor
Led a specialized team of 18-30 skilled employees tasked with the handling of escalated customer service and technical support calls. Fielded internal calls from front-line representatives to provide subject matter expertise and guidance as needed.
Apr 2017 - Dec 2018
Customer Service Supervisor
Provided coaching, feedback, and development of 12-14 direct reports, with an emphasis on creating a premium customer experience coupled with meeting key performance metrics (KPIs).
Mar 2014 - Apr 2017
Support Coach - Customer Service & Technical Support Coordinator
Provided support, coaching and supplemental training to new employees transitioning to a Customer Service Specialist or Technical Support Coordinator role.- Prepared employees to move from a training environment to taking live customer calls.- Served on temporary assignment as a subject matter expert and observed trainers at a strategic partner (outsource).
Aug 2010 - Mar 2014
Lead Customer Service Specialist
(d/b/a Unicel until 2009) Assisted the Customer Service Supervisor in the coaching and development of 14-16 call center employees.- Provided employee support to resolve complex customer issues.- Took calls from escalated customers to resolve conflicts, provide solutions and increase customer satisfaction.
Mar 2004 - Aug 2010
Mar 2004 - Jul 2005
Customer Relationship Account Manager
Stimulated profitability in dormant credit card accounts by offering incentives to customers to promote account usage.
Dec 1996 - Sep 2003
3 education records
Scott Baxter education
Master Of Business Administration - Mba, Business Analytics
Bachelor Of Science - Bs, Information Systems
Associate Of Arts - Aa, Computer Information Systems
FAQ
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Quick answers generated from the profile data available on this page.
What company does Scott Baxter work for?
Scott Baxter works for Elevate.
What is Scott Baxter's role at Elevate?
Scott Baxter is listed as Litigation Coordination Manager at Elevate.
Where is Scott Baxter based?
Scott Baxter is based in Charlotte, North Carolina, United States while working with Elevate.
What companies has Scott Baxter worked for?
Scott Baxter has worked for Elevate, Figure, Verizon, Verizon Wireless, and Unicel.
How can I contact Scott Baxter?
You can use AeroLeads to view verified contact signals for Scott Baxter at Elevate, including work email, phone, and LinkedIn data when available.
What schools did Scott Baxter attend?
Scott Baxter holds Master Of Business Administration - Mba, Business Analytics from University Of Maine.
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