My role as Head of Consumer and Operations will be to lead, grow and manage the Consumer and Operations Team to ensure we continuously serve our customers, increase our supply base and drive the next phase of our business growth.Champion the needs of customers who use our marketplace, ensuring that we think about and implement a positive end-to-end experience to attract, retain, and grow our customers base.I serve as a cross-functional partner to the other teams that do not directly report to my plan, including technology, communications, sales, marketing, legal and business development.I also lead our mechanic operations’ full scope, managing the full range of levers to grow and strengthen our mechanic-partners network in South Africa. Operations include supply acquisition to loyalty and retention, from new strategic bets to social dialogue enhancement.RESPONSIBILITIES- Operationalize new commercialization strategies, expand and consolidate Fixxr’s presence throughout the country by collaborating closely with cross-functional teams. Oversee expenses and budgeting to help the organization optimize costs and benefits.- Build a high-performing team and motivate them to achieve higher levels of business impact continually. - Define, implement and optimize local operational processes and procedures. Innovate new approaches to keep our team as efficient as possible.- Drive integrity of both the customer relationship management data and sales process through insightful analysis and advising the necessary change and improvements with the team. - Navigate through regulatory matters and local policies within the automotive and technology industry. - Evaluate risk and lead quality assurance efforts whilst optimizing contracts and relations with customers, vendors, partners and other stakeholders

The role of the Head of Operations for Fixxr Technologies involves overseeing the entire operational function of the business to ensure efficiency, high quality of service, and customer satisfaction. This leadership position requires a strategic approach to managing various aspects of the operations, including logistics an supply chain, team management, service quality, customer relations, and overall business performance.

We are an online car care booking service, book a service online and our mechanics will come to your home or office to service your car. We make the entire process easy for you! On average our Fixxrs (mechanics) have over ten years of experience and most are master technicians with RMI accreditation.Having to worry about that pesky service light is not only a time-consuming and frustrating experience, it is often expensive (people take chances out there). As a car owner you often lack visibility regarding the quality of mechanics or fairness of price. At the same time, the mechanics who put in the hard work fixing cars make peanuts at repair shops and definitely don’t get the recognition they deserve. We at Fixxr want to change all that, we don’t have the overhead cost of a shop, we are able to charge less while providing a convenient service.Link: https://fixxr.co.za/

RESPONSIBILITIES:Overall - accountable to Enterpriseroom Directors on implementation of ESD project• Manage single projects from conception through to implementation.• Define and manage project scope, objectives and budgets obtaining guidance from Director/Snr Programme Managers if required.• Develop and manage: Project Charter, Project plan and progress reports• Plan, schedule and track project milestones and deliverables• Manage the selection, onboarding and exit of enterprises from the ESD programmes• Manage the selection and matching of Business Development Support (BDS) providers to enterprises• Oversee and monitor the delivery by BDS providers as per agreed mentorship plans and budgets• Provide development support to enterprises as required• Monitor impact of ESD programmes for each client (maintain monitoring and evaluation information and provide to MER department)• Assist in the development of proposals.

Working as a Business Advisor, providing Business Development Support to Entrepreneurs in the "Bizniz in a Box" Enterprise Development Initiative driven by Coca-cola Beverages South Africa (CCBSA) and its partners, as well as Project Manager for Enterprise Development project with Discovery SA. Also designed one of the business models to be used in the Bizniz in Box programme, consulted on the operations manual/ plan and conducted Business Development training to the entrepreneurs at the beginning of the project. As a Business Advisor/ project consultant, I also have to conduct market research and feasibility study on different areas where we would like to implement the project, having to look at socio-economic standing of the area, business growth opportunities available for entrepreneurs in the project and sustainability. I have been able to enhance my skills: - Project management, using my knowledge from my IIBA BA training from the BA Book of Knowledge. Understanding the purpose of the project, what we wish to achieve, the context in which we are working in and the needs that need to be met through the successful implemenattion of the project. - Business development, having to look for business opportunities in different areas - Business Process modelling, after reviewing the current business models in the project, understanding the needs and the stakeholders involved and making recommendations of an improved business model and project Implementation plan. I also worked as a Associate consultant working on an Enterprise Development with Discovery, providing Business Advisory services to entrepreneurs, Business Plan development and Pitch readiness.

Taxify is an international transportation network company founded and headquartered in Tallinn, Estonia. The company develops and operates the Taxify mobile application and is one of the fasting growing Start Ups in the world, which allows people to request a taxi or private driver from their smartphone. As of May 2018, Taxify operates in 25 countries and 40 cities in Europe, Africa, West Asia and Central America. The company has 10 million customers globally and more than 500,000 drivers use the platform to offer rides. We have over 1,5 million rides a month just here in South Africa. My role as an Operations Specialist, I focus on supply chain development for drivers, their retention and optimising their activity to ensure excellent service for our clients(riders). It is a fast paced environment where things change quickly and all the time, so you have to be analytical in your approach to solving problems, to see what is the best way to solve the problem but still add value to the organisation.

As an Analyst at The Awethu Project Incubator, my role involved providing business support and coaching to Business Owners in the Incubator. This included:- Assisting in Drafting Business Plans. - Doing businesses analysis and providing Mentoring. I also had an opportunity to work on the development of the Awethu Project Incubator App, and my role as project lead in customer experience and data analysis, I would analyse data as well the customer feedback we received and provide reports back to stakeholders and project manager on trends and Insights on the App. We were nominated for 3 categories at the MTN Business App awards, and walked away with the Best Educational Solution.

The Seed of Hope Project is a Social Entrepreneurship project which was established in Port Elizabeth in 2016. The project is design to both tackle the issue of food security and unemployment. Our target market are schools, charity homes and health care facilities, in places where there is a need for it. We cultivate vegetables for them, while also teaching the importance of growing it yourself and also how to sell it at a price to generate profit for yourself and the organisation. This has been implemented at Seki Womens Foundation and Jongilanga Pre-Primary, which are both situated in New Brighton. We have recently started to receive the support from Ikhala Trust for seedlings for the garden and the equipment we fund raise for.

Jolobe Business Creatives Ltd (Pty) was founded by Bayabulela Jolobe, after noticing the vast interest in entrepreneurship in the city of Port Elizabeth. It provides services in Business planning, strategic growth planning, due diligence and business coaching. The client base consisted of NYDA, Balloon Ventures (UK) and other local businesses in the Port Elizabeth Area. The work we have done and contribution we have made has helped me become the youngest finalist for The Herald GM Citizen of the year award for the Nelson Mandela Bay in 2015, chosen for the Brightest Young Mind Summit in 2016 as well as a fellow in the Young African Leaders Initiative, which is a flagship programme founded by former US President Barack Obama.

The Business Consultancy Services was established to provide on going support to grant recipients and youth owned businesses at the National Youth Development Agency. As a service provider, I provided services with business development, financial management, marketing strategies and the implementation of operational structures on SMME's. Simultaneously, I served as a Business Mentor to grant recipients and providing mentoring and coaching to assist them in allocation of funding in their businesses.

Balloon Ventures Entrepreneurship development programme which was based in Iganga, Uganda. We spent two months in a small town of Iganga, working with entrepreneurs and implementing entrepreneurship growth strategies to assist in developing the informal smme sector and drive employment. We also offered funding opportunities to some entrepreneurs to assist in growing their businesses. As part of the business analysis and pitching panel team during the review and funding process, we were able to give micro- financing of 12 Million UGX to 9 smmes.