Bayani-Ian Serrano Email and Phone Number

Manage store with more than $2.4 million in revenue.Coach and develop specialist and managers to achieve monthly goals.Project Manager for Century City, CA. (New Store Opening)Focus on selling behaviors of team by assessment. Implemented store processes to increase floor awareness and minimize theft.Enforce HR protocols. (i.e. time sheets, lunch breaks)Oversee and conduct interviews to new recruits through internal and external sourcing. Facilitate brand meeting to team to new initiatives rolled out to company.Rolled out new initiatives (Playbook) through follow up.Developed lead generation through customer contacts. Developed Store and Brand perception by interfacing with surrounding businesses.

Exceeded annual goal by 10% finishing over $1.8 million in revenue.Implemented selling strategies and increased traffic by marketing outside of store.Store of the Year FY2014 with the focus on sales and customer satisfaction.Achieved Summit by surpassing sales goals and systems goals.Gauge customer needs to find proper product solution.Employee of the Month (5 times)

Exceeded annual goal by 11% with $2.2 million in revenue.Delivered product demonstrations to visiting customers.Sold over $180,000 within 8 months.Employee of the Month (5 times)