Baylee Redding Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

- JIRA administration —Used JQL to code automation tools, set up bug workflows, and create custom fields within JIRA, streamlining the bug ticketing processes and reducing unnecessary work when re-opening issues.- JIRA organization — Cleaned up existing studio JIRA dashboards and created tailor-made boards for various departments, allowing each team to prioritize updated and relevant issues. Experience working on live service Wayfinder:-Worked daily with the Live Ops team on Discord as the QA contact to interface with the community to discuss and uncover live bugs that players have discovered.-Built test plans for upcoming features as the battle pass and creature QA Expert, and was the point of contact for leadership for both the Battle Pass engineers and Creature teams.-Led biweekly testing for my team to write up, respond for more information, and close out tickets from Feature Upvote; the community website forum for bugs. -Deployed builds daily using TeamCity to multiple testing environments to set up testing for my team.Experience working on Wayfinder Echoes:-Communicated with various leads to kick off console builds and test TRCs (PS) and potential CFRs (Xbox) for Wayfinder’s console submissions.-Proactively liaised with studio leadership and internal/external QA teams to coordinate build releases, smoke tests, and content playtests for upcoming features in a timely and responsive manner. -Created instructional documentation in Confluence for the QA team and developers.-Organized internal playtests on a weekly basis for the developers to ensure the quality of the game.-Wrote up test plans for newly released features and systems as well as an overall content checklist for the entire game.-Conducted biweekly backlog grooming of community feedback from official forums, allowing leadership to easily triage and prioritize high-impact player issues.

Austin, Texas, United States

-Rebuilt the Austin chapter from the ground up with a diverse membership of peers as the Co-Chair.-Organized and planned monthly events focused on networking between developers and presentations from industry leaders.

Austin, Texas, United States

-Identified and reported defects while providing concise feedback that was used for direction for the business.-Generated accurate project analysis reports for the team within a predetermined timeline.-Ensured the accuracy and records of data flow while testing and running client programs.

Austin, Texas, United States

Austin, Texas, United States

-Helped check out equipment and items for students -Monitored both the game and animation lab-Helped students with game development software’s and programs

Austin, Texas, United States

-Product Owner of a team of three students working on a minigame for "Monstralia" an educational game for kids.-In Jira assigned tasks to teammates during each sprint backlog. -Organized meetings at the end of each sprint.

Waco, Texas, United States

*Helped maintain in store operations such as: -Keeping up cleanliness around the store -Working the register -Maintaining store equipment*Provided help with in store technical support*Assisted in the training process of new employees *Responded to customer concerns with friendly and knowledgeable service.*Assisted with the set up of events including but not limited to; birthday parties, tournaments and other weekly events. Skills: Customer Service, Training, Communication, Organization, Marketing, Sales, Teamwork, Problem Solving

Waco, Texas Area

* Help customers with retail sales; process purchases at register* Create displays to promote products and encourage customer sales* Serve customers at coffee bar and prepare drinks* Assist with opening and closing duties* Provide training for new store employees* Maintain comprehensive knowledge of niche-specific merchandiseSkills: Sales, Customer Service, Training

Waco, Texas Area

* Spent a summer updating contact database containing confidential client data* Scanned documents onto computer* Archived high volume of job reports and paymentsSkills: Organization