Bayley Dathorne Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Played a major role in migrating the hotel’s Property Management System from RoomMaster to Opera Cloud at both properties in the Drake Hotel Properties portfolio
• Established training procedures for new Guest Service Agents, and re-trained existing staff when necessary
• Collaborated with marketing and sales to ensure promotional packages were implemented and disseminated efficiently and accurately, as well as added corporate and promotional codes to our system when required
• Responded to all online reviews in a timely manner
• Connected with guests who had negative experiences, and worked with them to establish effective service recovery opportunities to turn their experience around
• Took over departmental scheduling and assisted in the hiring of new Guest Service Agents

Toronto, Ontario, Canada

• Took, modified, and cancelled guest's reservations
• Greeted guests and responded to guest inquiries, requests, and issues in a timely, friendly, and efficient manner to resolve guest concerns.
• Informed customers about payment methods and verified credit card data.
• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
• Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
• Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

• Handled large groups of youth in foreign countries and cultures.
• Worked with multiple nationalities, navigating the challenges that come with negotiating different cultural norms
• Organized and followed the youth program created by Princess Cruises, innovating on the program where applicable
• Extensively trained in Emergency Preparedness and Crowd Management in case of crisis situations
• Gained knowledge of internal and external communications that took place within the company

Toronto, Ontario, Canada

• Worked on the digital marketing and content creation for the Ministry of Government and Consumer Services.
• Worked with management team to develop internal marketing campaigns, managing several deadlines, completing them on time, and in priority order.

Toronto, Ontario, Canada

• Assisted lawyers, law clerks and assistance with day-to-day office tasks and legal projects.
• Compiled and bound legal documents, and assisted with the maintenance of legal files
• Created legal files for new clients, pleadings briefs, as well as endorsement briefs for legal files.

Toronto, Ontario, Canada

• Provided technical assistance and feedback on commercial sets
• Provided creative suggestions to colleagues, as well as proofread copies and storyboards
• Utilized Microsoft office skills to create spreadsheets and lists for organizational purposes

Bachelor Of Arts - Ba, Communication And Media Studies

Ontario Secondary School Diploma

Activities and Societies: Communications Coordinator