• Managed customer complaints and queries• Managed restaurant operations in terms of staffing and scheduling functions• Greeted guests and make arrangements to seat them• Ensured provision of service in terms of order accuracy and time management• Interviewed, hired and trained personnel to work in a restaurant environment• Ensured smooth coordination between the back-end and front-end activities• Managed inventory and stocks and supplies• Trained and supervised 10 staff/associates in food preparation, customer service, cleaning/sanitation in accordance with company and health department standards resulting in a consistent 98% rating•Investigated and resolved staff grievances•Purchased food, liquor supplies, oversaw any menu changes and implementation of recipe updates from the corporate level•Oversaw catering and special events, including set up, food preparation, cleanup and breakdown for up to 200 guests•Balanced all cash and credit card transactions, addressing shortages and overages, entered all sales information into computer for owners review•Performed weekly inventory of food, liquor, and paper products in order to address any variations in inventory cost and while maintaining appropriate inventory levels

• Assisted the Manager in overall deli management • Personally assisted customers in selection choices by encouraging ‘companion’ sales of items based on customers needs which resulted in an increase in return sales • Personally prepared custom order and specialty platters

• Supervised a staff of 15 to 20 associates, including training, food preparation, customer service, cleaning and sanitation in accordance with company and health department standards, investigation and resolution of grievances. • Balanced all cash and credit card transactions, addressing shortages and overages, entered all sales information into computer for owners review• Assisted in weekly inventory ordering of food, liquor, and paper goods• When necessary cooked and provided assistance in the preparation of fresh baked bread and bakery items• Assisted in the preparation of fresh ground beef for patties• Assisted Fuddruckers Corporate in opening, training and developing the associates for two new franchise locations. • Did trouble shooting for franchise locations when sales fell, customer service problems, or discipline issues arose