Digitalized Services operation officer

Resolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Develop preventive measures and document issue resolution procedures.Manage job calendars and flows to ensure timely completion.Recommend process improvements to improve operational efficiency and cost-effectiveness.Evaluate current operational processes and recommend improvements.Monitor system operations and troubleshoot problems.Assist in budget preparation and resource allocation for support services.Install, support and maintain network and system tools.Manage job scheduling tool and monitor repair activities.Maintain daily logs of operational issues and maintenance activities.Contribute to business meetings and report on issue status.Develop support plan to prioritize and resolve multiple issues.Address customer issues promptly and accurately.

Resolve customer complaints via phone, email.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.

Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Leading workshops of Hands on activity of Art and Sciences for refugee