Bayu Putera Email & Phone Number

Singapore

• Product Owner for Transactional Host running on JSE 8.0 and JMS • Outsource management for Level 3 support for Host and Terminals• Product Owner for Terminals including managing the JIRA Backlogs, and Sprint release management, also perform UAT for the stakeholders• L2 Support including incident management, problem management, change management, and service management based on ITIL methodologies• Established and maintained Splunk dashboard to monitor system performance and faster incident handling• Contact person and administrator for PCI/DSS Security audit for core transactional host systems • Subject matter expert for payment terminals running on Vericenter• L2 Support for communication channel between Australia and Global Blue using IBM MQ and Biztalk Administration

Singapore

• Part of DevOps team using Kanban and JIRA with 2 weeks release cycle• Engaging customer in requirement gathering and analysis• Worked with the outsourced developer on code structure and finalizing the requirements via Eclipse and TortoiseSVN• Coding and designing of front end GUI and interfaces for the backend• Setting up the Cloud Server host for the application• Setting up and maintaining the database and the HA/DR • Direct standby support for the client

• Maintained various UNIX servers to minimize the downtime especially for the critical systems• Involved in various system projects as project implementers and project maintenance• Planned and organized monthly maintenance activities • Executed various middleware and UNIX Service Requests• Conducted a case follow up by email or by phone to ensure customers satisfactions regarding the service.• Conducted various security hardening analysis for UNIX based systems