Baz Mannion Email & Phone Number

Nottingham, England, United Kingdom

• Promoted to Lead Software Engineer for a newly established squad in the Billing domain with a primary focus on B2C features within the domain. After the team was fully established and delivering features successfully.
• Collaboration with Product Owners & Architects in quarterly planning.
• Providing high-level estimates for future features prior to refinement.
• Supporting Product Owners as a technical authority.
• Implementation of proof of concepts during discovery phase.
• Acting as a bridge between Architecture & Software Engineers during design stage.

Nottingham, England, United Kingdom

• I transferred from DevOps Enablement into Engineering and joined an agile squad in Billing. The primary focus was the enhancement and maintenance of B2B features within the domain. Focus was redirected to B2C for the.
• Incident technical investigations.
• Problem Management & delivery of root-cause bug fixes.
• Assisting the Product Owner to define backlog items and sub-tasks.
• Refinement to break down complex features, including functional & non-functional requirements.
• Leading the design of complex solutions at software level, using appropriate design patterns.

Nottingham, England, United Kingdom

• As a Senior Software Engineer on a small DevOps Enablement team, I primarily designed & developed an in-house monitoring and alerting solution in Amazon Web Services cloud infrastructure, using an in-house Analytics.
• System Monitoring using New Relic & in-house solutions.
• On-call Response & Resolution to critical Incidents.
• Incident Technical Investigations.
• Problem Management & delivery of root-cause bug fixes.
• Kanban Development & Enhancement of Monitoring & Alerting and Support Tools.

Nottingham, United Kingdom

• As an experienced member of a Core Platform & Operations team I provided 2nd & 3rd line technical support to the E.ON Energy Solutions UK business with a variety of applications including an in house.NET CRM.
• System Monitoring using AppDynamics, Splunk & in-house solutions.
• Incident Management & Resolution using ITIL practices.
• Problem Management and delivery of root-cause bug fixes.
• Delivery of enhancements and small projects.
• Technical engagement with Projects to ensure smooth and successful delivery into Operations.

Nottingham, United Kingdom

• Supporting role in a number of different Back Office Departments, handling failed automated industry processes including:
• Electricity & Gas ° Meter Exchanges ° Installations & Disconnections ° Unbillable Accounts ° SettlementsThese roles included Process Mapping and acting as a focal point role between Back Office and IT Support where.

Nottingham, United Kingdom

Customer Service role at E.ON Energy in the Business Contact Centre.Answering a wide variety of account related queries from customers in the SME Sector. Included complaints handling and escalations.