Baz Mannion Email & Phone Number

Nottingham, England, United Kingdom

Promoted to Lead Software Engineer for a newly established squad in the Billing domain with a primary focus on B2C features within the domain. After the team was fully established and delivering features successfully, I took on the role of Lead Software Engineer again for another new squad due to further expansion within the Billing domain. The squad was made up of external 3rd party Engineers with another re-focus back to B2B. The most recent role included a significant participation in recruitment and onboarding activities as well as preparing knowledge transfer sessions to help the squad successfully deliver value almost immediately after the formation & onboarding of the team. Working on B2B Statements & PDF generation, I was again involved in a project to modularise the feature out of a monolith .NET Framework API into a separate repository and use a more modern AWS ECS hosted suite of Microservices and deployment pipeline. Additional responsibilities: • Collaboration with Product Owners & Architects in quarterly planning. • Providing high-level estimates for future features prior to refinement. • Supporting Product Owners as a technical authority. • Implementation of proof of concepts during discovery phase. • Acting as a bridge between Architecture & Software Engineers during design stage. • Defining Best Practices & Standards for both squad and domain.

Nottingham, England, United Kingdom

I transferred from DevOps Enablement into Engineering and joined an agile squad in Billing. The primary focus was the enhancement and maintenance of B2B features within the domain. Focus was redirected to B2C for the second half of this role, however supporting B2B was still an ongoing requirement for the external 3rd party team that subsequently became responsible, in the form of technical discussions with architecture & regular code reviews. When working on B2B 'half-hourly' Charging I was heavily involved in a project to modularise this feature out of a monolith .NET Framework API into a separate repository and use a more modern AWS ECS hosted suite of Microservices and deployment pipeline. Responsibilities: • Incident technical investigations. • Problem Management & delivery of root-cause bug fixes. • Assisting the Product Owner to define backlog items and sub-tasks. • Refinement to break down complex features, including functional & non-functional requirements. • Leading the design of complex solutions at software level, using appropriate design patterns. • Scrum delivery of features & bug fixes in the Billing domain. • Collaboration & delivery of features cross-domain. • Regular pair programming with other Software Engineers. • Unit, Integration & End-to-End Testing. • Feature Testing environment maintenance & upkeep to support QA Engineers. • Ensuring smooth and effective handover to QA. • Introduction & maintenance of articles in knowledge base. • Performing code reviews both in squad, domain, and cross-domain. • Mentoring & coaching junior members of the squad. • Interviewing candidates & contributing feedback.

Nottingham, England, United Kingdom

As a Senior Software Engineer on a small DevOps Enablement team, I primarily designed & developed an in-house monitoring and alerting solution in Amazon Web Services cloud infrastructure, using an in-house Analytics Platform, AWS CloudWatch Alarms and New Relic Alerts, building AWS Lambda functions & integrations into StatusPage, PagerDuty, Freshdesk and Slack. Additional tools were also designed & developed as required to support the main event-driven application such as, a tool for failed AWS SNS messages or 'dead letters' capable of re-queueing messages back into AWS SQS queues using SNS Topic filtering, after bug fixes have been deployed. I also contributed to the development and re-design of a Python based tool for the controlled and audited execution of SQL scripts & API endpoints used to enable workarounds to known problems and bugs in the application while they were being investigated and resolved by the appropriate Product & Engineering teams. Responsibilities: • System Monitoring using New Relic & in-house solutions. • On-call Response & Resolution to critical Incidents. • Incident Technical Investigations. • Problem Management & delivery of root-cause bug fixes. • Kanban Development & Enhancement of Monitoring & Alerting and Support Tools. • Introduction & maintenance of articles in knowledge base.

Nottingham, United Kingdom

As an experienced member of a Core Platform & Operations team I provided 2nd & 3rd line technical support to the E.ON Energy Solutions UK business with a variety of applications including an in house .NET CRM application suite & a CTI-hybrid IVR solution, as well as supporting these applications over the CITRIX platform for external third parties. Responsibilities: • System Monitoring using AppDynamics, Splunk & in-house solutions. • Incident Management & Resolution using ITIL practices. • Problem Management and delivery of root-cause bug fixes. • Delivery of enhancements and small projects. • Technical engagement with Projects to ensure smooth and successful delivery into Operations. • Participation in Change Approval process, with identification of potential risks to Operations. • Introduction & maintenance of articles in knowledge base. • Contribution to Disaster Recovery documentation and participation in exercises. • Regular team responsibility leading daily stand up to discuss daily KPI’s for Incident Management. • Mentoring & coaching junior members of the team. Initially the role included an additional responsibility one week a month as a member of the Critical Incident Management team, including management of high impact and urgent incidents, stakeholder management, engagement with third parties and providing additional technical expertise as and when required. In this capacity, I designed & developed an in-house monitoring solution to be used across Operations including front-end, middle-tier and back-end services. Later the role included a Software Engineering role in an Agile Scrum team tasked with enhancing, maintaining and decommissioning aspects of the core application architecture for the in-house .NET CRM application suite across a multi-tier architecture.

Nottingham, United Kingdom

Supporting role in a number of different Back Office Departments, handling failed automated industry processes including:• Electricity & Gas ° Meter Exchanges ° Installations & Disconnections ° Unbillable Accounts ° SettlementsThese roles included Process Mapping and acting as a focal point role between Back Office and IT Support where necessary.

Nottingham, United Kingdom

Customer Service role at E.ON Energy in the Business Contact Centre.Answering a wide variety of account related queries from customers in the SME Sector. Included complaints handling and escalations.