Communicated directly with customers either by telephone, electronically or face to face.Greeted each customer with a warm, friendly smile followed by an appropriate greeting and gather information that can be useful to improve areas of concern.Coordinateed with other departments, key investors, suppliers and center’s advertising and Public Relations agencies to ensure excellent service delivery..Checked cleanliness and operation of the Real estate levels including its gates and ensured that they are clean; communicated any maintenance issues to the concerned department.Maintained healthy communication lines with all colleagues as well as building staff to ensure a smooth and harmonious atmosphere.Responded promptly to customer inquiries. Handled and resolved customer complaints.Maintained customer databases and managed administration.Recorded details of inquiries, comments and complaints as well as details of actions takenEnsured that all lost & found item are properly recorded and stored.Ensured product knowledge is up to date and awareness of Property Events, local events, venues and transportation options.Conducted follow up courtesy calls for customers who experienced issues.Guided, escorted and assisted customers for special events such as exhibit and VIP events to transpire “personalized service”.Inspected the Property according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department in order to ensure the highest quality assurance is applied.Promoted Inter-Property Shops and facilities.Prepared customer service requisitions for amenities on a timely basis.Attended shift briefings on time in order to share valuable feedback.Complied with the standard grooming and hygiene policy of the company.Followed&implement the company’s standard operating procedure in all tasks. Submit Daily Report and Monthly report of property Services