Oversaw the enrolment, education and engagement duties for client accounts of all sizes. Educated clients and employees on product/program options and innovative health resources. Managed the customer relationship lifecycle from RFP to renewal.* Obtained additional $1.5 million in premium above annual target through successful renewal negotiations. * Maintained group retention of 93% or higher by successfully managing 40+ national accounts, with an approximate membership of 27K, and annual revenues of $60M.* Awarded a $300 Employee Star Award for excellent customer service and knowledge of products.* Won a large account with Dillard University in New Orleans.* Consistently recognized by organizations, employees and upper management regarding exceptional presentation skills.