Lead multiple IT projects from initiation to completion.Develop and manage project budgets.Communicate with stakeholders, including IT managers, vendors, and executive leadersLead risk management and mitigation efforts.Gather, analyse, and report IT metrics.

Lead and develop team leaders or technology consultants in delivering development and support services at agreed service levels consistent with company standards while optimizing performance.Proactively identify and implement solutions to constantly improve service levels and performance.Improve operations efficiency and optimize client service delivery. Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (e.g. Technology,RnD, finance, sales and IT). Maximize team productivity through ongoing reporting, feedback and counselingGoal setting, review and appraisal process of team leadersConstantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.Monitor and report on all issues pertaining to the operation, escalating and closing off all risks.Recruitment:Monitor team activity and workload in order to identify recruitment needs and seek approval.

Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the product roadmapWorks with Product Managers, Developers, UX designers, and internal customers to define the details and solutions behind the business requirementsTranslate product objectives into actionable features that are well-written, descriptive, and often more technical in nature given the type of products we offerRe-affirm and clarify business requirements and vision during various points of the agile development processSetting, prioritizing, and accepting the work generated by a team in order to ensure the most valuable and proper functionality of the product.Sign-off that stories were delivered with the anticipated business value or technical enablementBe ever-present for daily scrum calls, elaborations, and other Agile/Lean ceremoniesLiaison with the customer success team to ensure successful delivery plans and achievable timelinesWork with customer success team to understand escalated issues.

Sytem and requirement analysis ,design and procurement